Posted: 17/04/2025
Closing Date: 08/05/2025
Job Type: Permanent Full Time
Location: Sydney, NSW
Job Category: Engagement
Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence and neutrality.
Benefits of working with MSFAustralia
- Flexible & hybrid working arrangements
- Salary packaging plus insurance benefits & allowances
- Annual salary & Performance review
- Annual individual training budget & LinkedIn learning licence
- Employee Assistance Program
- Strong culture of diversity and inclusion
- Additional leave & purchased leave options
- Monthly Friday afternoons off!
Responsibilities
This key leadership role will work in tandem with the Head of Digital to drive MSF’s digital marketing strategy for fundraising across Australia and New Zealand, helping to shape our online fundraising strategy and build on opportunities made possible from our recent technology transformation, which includes a new CRM.
As a part of the engagement team and member of the Fundraising Leadership team, you will have a dotted reporting line to the head of Fundraising and will lead a small team to manage the performance of all digital fundraising activities, design seamless user experiences across multiple channels to increase fundraising revenue.
Responsibilities include:
- Digital marketing and fundraising program management
- E-commerce management
- Internal and external relationship management
- Digital product ownership
- Project management – implementation and optimisation of the Supporter Experience project
- Marketing strategy
- Lead generation management
- Mentor, manage and grow the capability of the team
- Budget management of targets and expenditure
- Embed digital innovation across the organisation
Ultimately, your work will result in more funding to support MSF projects, a superior experience for our donors, and improved care for the people to whom we provide medical aid.
Requirements
To be successful in this collaborative position, you will be known for your creative thinking, positive management style, and proven ability to deliver targets. Ideally, you can demonstrate the following:
- Tertiary qualifications in digital marketing or equivalent professional experience
- Expert level knowledge of Google Analytics including Events, Goals, eCommerce & Reporting
- Expert level of Facebook Ads, SEM, Display & Video Ad buying
- Expert level data analysis and reporting
- Experience in reporting on campaign performances and generating recommendations
- Demonstrated ability to implement successful digital acquisition strategies
- Superior time management skills and ability to deliver to deadlines
- Excellent analytical and problem-solving skills, with the ability to use data and insights to drive strategic decision making
- Strong communication and interpersonal skills, with the ability to articulate complex ideas in a clear and concise manner
- Ability to lead and work in a team and foster an innovative, dynamic, positive culture
- Knowledge of fundraising regulations and ethical practices
- Awareness of latest digital marketing trends
- Experience with content management systems & eDMs platforms
Applications
Select the Apply button and upload your resume and cover letter via the MSFA Careers Portal. Applications will be reviewed on receipt.
At MSF Australia, we believe the following five values form the foundations of our culture – Transparency, Respect, Understanding of Diversity, Stepping In and Collaboration.
We value T.R.U.S.T as an essential element to how we operate and believe that these organisation values flow from this trust that we build.
MSF Australia (MSFA) is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application.
MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place; all employees are required to comply with these policies.
In support of the Child Protection Policy, a criminal background check will be required during the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.
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