Greetings from Tata Consultancy Services!!!
Role : Senior Software Developer – ServiceNow
Exp: 8-12 Years
Location: Bangalore
Key Responsibilities:
- Lead the design and implementation of ServiceNow Portal experiences for end users, balancing performance, accessibility, and platform best practices.
- Develop, test, and deploy innovative software solutions using ServiceNow technologies, including Employee Center Pro.
- Collaborate with product teams, architects, and engineering leads to ensure cross-platform alignment and technical excellence.
- Provide Tier 3 engineering support, ensuring platform health, stability, and supportability.
- Act as a peer group leader, ensuring team delivery aligns with platform standards and processes.
- Serve as an escalation point for complex technical issues and inquiries.
- Drive UI/UX decisions that meet business requirements and accessibility standards.
- Understand the implications of design decisions across interconnected systems.
Basic Qualifications
- Minimum 8 years of experience in software engineering or development, with at least 5 years on the ServiceNow platform.
- Minimum 3 years of hands-on experience with ServiceNow Portal technologies, including Employee Center Pro.
- Strong proficiency in JavaScript, Java, REST, XML, HTML, and CSS.
- Deep understanding of ITIL v3 or later and ITSM best practices.
- Demonstrated experience leading small teams and delivering business outcomes.
- Strong communication, writing, and executive presentation skills.
- Experience with agile methodologies (e.g., PMI-ACP, SAFe, ICP-ACC).
Preferred Qualifications
- Experience with multiple platforms and integrations.
- Advanced certifications in ServiceNow (e.g., Certified Systems Administrator, Certified Application Developer).
- Additional training in agile, product management, or software engineering.
- Master’s degree in Computer Science, Engineering, or MBA.
Education
- Required: Bachelor’s degree in Computer Science or related discipline.
- Preferred: Master’s degree in Computer Science, Engineering, or Business Administration.