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- Permanent full-time position. This is an onsite role, 5 days a week, supporting staff physically located at our Ventia Corporate Head Office.
- Inclusive team culture that supports diversity in the workplace and genuinely cares about the wellbeing of others.
- Lead and build a winning team culture in our Digital Services Team.
Reporting to our General Manager - Digital Workplace, the EUC & Digital Workplace Lead will be the face of Digital Services at our sites. This customer-focused role ensures a fantastic user experience for our staff when interacting with technology hardware and applications. The role engages with a wide range of stakeholders, including the executive leadership team, to deliver EUC & Digital Workplace solutions that enhance employee engagement and increase productivity.
Based at our North Sydney Ventia head office, with close access to public transport.
Role Responsibilities:- Provide a simplified, customer-centric experience at the onsite Tech Bar for staff with 2nd and 3rd level technology issues.
- Deliver endpoint management enhancements and ensure CIS hardening of endpoint devices.
- Provide AV concierge support for onsite meeting rooms, digital signage, and video conferencing. Escalate to partners and manage resolution of AV incidents.
- Continuously drive service improvement for EUC & Digital Workplace.
- Assist in asset management of hardware, ensuring adequate stock controls are in place.
- Deliver onboarding and offboarding processes, improving employee engagement and ensuring security and DLP compliance.
- Knowledge and experience in understanding End User Compute solutions, maintaining high standards, and enhancing security & risk posture.
- Sound knowledge of End User Compute, SOE, Intune, MS Defender, AV, Video Conferencing, Microsoft O365, and Mobility.
- Proven ability to drive and deliver digital transformation to achieve desired outcomes.
- Ability to establish effective working relationships with a variety of people at different levels, both internally and externally.
- Strategic thinker with a desire to investigate, problem-solve, and continuously learn new technologies.
- Customer-focused mindset and excellent written and verbal communication skills.
- Demonstrated ability to work independently, organize and prioritize demands, handle multiple complex tasks simultaneously, set and meet deadlines, and follow through.
Ventia is a leading infrastructure services company operating across Australia and New Zealand. Our clients are owners and operators of assets critical to our communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a strong track record of delivering essential services to the communities we serve.
Diversity:Ventia values the diverse experiences, talents, and cultures of our people and celebrates the communities we operate in. We are committed to providing a safe and positive environment with equal opportunities for all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, women, veterans and spouses, and people with disabilities.
How to Apply:If you wish to expand your career with a business that rewards and values its employees, please apply below by clicking the 'Apply Now' button.
Position Reference Number: 162766
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