Technical Customer Success Manager (CSM)
Location: Bangalore, India
Employment Type: Full-time
About Adopt AI:
Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven team and help customers succeed with AI-powered automation.
Role Overview:
We’re looking for a first Technical Customer Success Manager to own and grow our enterprise customer base. You will manage a portfolio of high-value accounts, drive adoption and renewals, and act as the technical and strategic partner for our clients. This is a high-impact role that combines account management, technical expertise, and customer advocacy.
Responsibilities:
- Own a book of enterprise customers, driving adoption, retention, and expansion.
- Manage enterprise renewals (high ACV) and identify growth opportunities within accounts.
- Serve as the primary technical point of contact for customers, helping CTOs, CIOs, and CPOs implement and optimize Adopt AI solutions.
- Lead onboarding, configuration, and deployment with support from FDEs and internal engineering teams.
- Resolve technical queries and translate complex concepts into actionable business outcomes.
- Collaborate with Product and Engineering teams to escalate and resolve issues quickly.
- Monitor customer health, usage, and engagement metrics to proactively drive satisfaction.
- Gather and share customer feedback to influence product roadmap and improvements.
Qualifications:
- 5+ years of experience in customer success, account management, or enterprise software solutions.
- Proven ability to manage high-value enterprise accounts and drive renewals and expansion.
- Strong technical aptitude; able to understand and explain complex software/AI concepts.
- Experience working with enterprise stakeholders (CTOs, CIOs, CPOs) and technical teams.
- Excellent communication, problem-solving, and relationship-building skills.
- Plus: Experience in workflow automation, AI, SaaS, or developer tools.
Why You’ll Love Working at Adopt AI:
- Marketing-leading compensation and stock options.
- Comprehensive health insurance and other employee benefits.
- Opportunity to be the first CS hire, defining the customer success function.
- Work at the forefront of AI and agentic automation.
- Collaborate with a high-impact, cross-functional team of engineers, product leaders, and founders.
- Flexible, collaborative, and impact-driven culture.
How to Apply:
Interested candidates can apply directly on LinkedIn