Job Title: Inside Sales Executive
Job description:
- Good Command in telephonic Communication with Fluent English and any
south language, customer service experience.
- To look after the whole gamut of CRM function. He will be responsible for
post-sales activities.
- Developing harmonious relation with customers.
- Acts as a single point of contact for clients right from design confirmation
until handing over.
- Handling Customer Interaction via e-mails, phone calls.
- Maintaining the track sheet. Updating the project status on a regular basis
- Implementation of the process laid down for dealing with customers, ensuring
timely response to all their queries in a transparent manner.
- Resolving customer complaints quickly and efficiently. Keeping customers
updated on the project status.
Required Candidate profile:
The candidate should possess excellent verbal and written communication
skills.
Experience required Minimum 1yr Experience in Customer service handling
Inbound calls - good knowledge of basic computer applications
He must be well versed in Phone collections, retention, Case conversion,
Cross selling and Escalation Handling.
Candidate having good communication in English and presentable personality
is requiredSpearheading Monthly Information System (MIS) reports which
include sales analysis, variance analysis, operating profit bridge, purchase cost
analysis, product costing, price realization and trend reporting to fine-tune
financial performance.