Sap Organizational Change Management Lead

Position Summary:

• Drive organizational readiness and user adoption of SAP.
• Bridge technical SAP implementations with people enablement.
• Ensure stakeholders successfully transition from current-state processes to future-state SAP solutions.
• Own enterprise change enablement to balance people adoption, business readiness, data integrity, and stable cutovers.

Key Responsibilities:

Organizational Readiness

• Conduct stakeholder and impact assessments across SAP workstreams:
• Order-to-Cash (O2C)
• Procure-to-Pay (P2P)
• Record-to-Report (R2R)
• Plan-to-Produce (P2P2)
• Develop and execute change strategy and communication plans.
• Design and deliver role-based training for:
• End users
• Super users
• Leadership
• Define and track adoption KPIs (utilization, proficiency).
• Create readiness dashboards and manage resistance.
• Engage executive sponsors and business leaders.
• Lead cutover and Hypercare enablement activities.
• Develop reinforcement and continuous improvement plans.

Stakeholder Engagement

• Build and maintain stakeholder hierarchy maps.
• Develop and manage RACI matrices.
• Conduct cross-functional impact assessments.
• Lead change champion networks and super-user programs.
• Deliver executive-level communications.
• Provide regular progress and adoption reporting dashboards.

Training Enablement

• Develop role-based training strategies and learning paths.
• Coordinate with functional leads for content development.
• Oversee training delivery and execution.
• Establish structured post–go-live support models.

Post–Go-Live Value Realization

• Monitor adoption metrics and performance KPIs.
• Identify process optimization opportunities.
• Support Hypercare and sustaining engineering.
• Facilitate lessons learned sessions.
• Drive continuous improvement initiatives.

Skills:

10+ years of relevant SAP experience

Strong SAP module knowledge (MM, SD, FI/CO, PP)

Understanding of cross-functional process flows

Knowledge of configuration vs. customization

Experience with SAP S/4HANA implementations

Familiarity with SAP Cloud ALM and SAP BTP

Knowledge of EDI, CPI, and middleware integrations

Document governance (RACI, version control, compliance)

Strong cross-functional collaboration and facilitation skills