Technical Consultant

About the Company

ESSENTIAL FUNCTIONS:

• Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements
• Develop custom software solutions using scripting and development tools within the ServiceNow platform
• Prepare and maintain technical documentation as required by customer contracts and internal processes
• Conduct value-based assessments and workshops to help customers maximize their ServiceNow investment
• Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Troubleshoot configuration and scripting issues to ensure smooth platform functionality
• Participate in requirements review and validation sessions to ensure technical alignment with business needs
• Attend and contribute to scrum ceremonies
• Deliver work on time and with quality, contributing to positive customer experiences and feedback
• Continue learning service delivery solutions, technologies, and methodologies
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

About the Role

ADDITIONAL FUNCTIONS:

• Contribute to continuous improvement initiatives across the organization, supporting development of best practices and delivery methodologies
• Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and Share the Wealth (STW)

Responsibilities

• 2+ years developing technical solutions and administering ServiceNow
• 2+ years professional consulting

Qualifications

CERTIFICATIONS/EDUCATION:

• Must have CSA and minimum of 1 CIS certificates across platform.

Required Skills

• Self-motivated and accountable, with the ability to take initiative, manage competing priorities, and deliver results independently
• Organized and solution-oriented, with strong time management skills and a proactive approach to problem-solving
• Clear and confident communicator with strong proficiency in English—verbal, written, and presentation—with the ability to convey information effectively to both technical and nontechnical audiences
• Collaborative and open to feedback, with a strong ability to build relationships and work cross-functionally
• Skilled in conflict mediation, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgment
• Customer- and stakeholder-focused, with a consultative mindset and the ability to build trust and understand evolving needs
• Detail-oriented and analytical, with strong troubleshooting skills and a commitment to accuracy and follow-through
• Adaptable and composed in dynamic environments, consistently demonstrating integrity and balanced decision-making

Preferred Skills

N/A

Pay range and compensation package

N/A

Equal Opportunity Statement

N/A