Access Manager

Job DescriptionJob DescriptionWe are seeking an Access Manager!Southeastern, OH Join our team!,Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities.

All of our services are intended to be collaborative and personalized for the individual.The Access Manager is responsible for the strategic oversight, development, and continuous improvement of access to care systems across multiple programs and regions.The Access Manager leads intake and referral teams and works cross-functionally with clinical, operational, and administrative leaders to design, standardize, and optimize workflows that improve access, reduce barriers, and enhance the overall client experience. The salary range for this position is $75,505.00 to $90,734.00 per year, based on experience.Essential FunctionsOversee referral, intake, and scheduling processes across multiple service linesSupervise and develop intake coordinators/specialists and team leads across the service areaLead hiring, onboarding, and training initiatives of referral and intake teamsProvide coaching, training opportunities, performance management, progressive discipline, and professional developmentDevelop and implement strategies to improve timely access to care across programs and regionsAnalyze referrals, capacity, and service utilization data to inform decision-makingIdentify system gaps and lead initiatives to improve access, efficiency, and client flow through change management initiativesPartner with senior leadership to align access strategies with organizational goalsEnsure appropriate oversight of triaging and placement processes based on client needs and program criteriaEstablish, monitor, and report on key performance indicators (e.g., time to intake, referral conversion, no-show rates) and quality metrics to various levels of the organizationFoster a culture of accountability, collaboration, and customer-centered servicePartner with clinical, outreach, and operations teams to ensure seamless client transitionsEnsure compliance with organizational policies and regulatory requirementsEnsure adherence to assessment standards, including CANS and intake processes where applicableMaintain a focus on equitable access and tailored service deliveryTravel within designated service areasAll other duties as assignedMinimum Requirements:Education/ Licensure:A high school diploma or GED equivalent is requiredA bachelor’s degree in healthcare administration, behavioral health, or a related field is requiredA master’s degree in healthcare administration, behavioral health, or a related field is requiredExperience: 5 years of experience in behavioral health, healthcare access, or a related field is required3 years of leadership or supervisory experience in behavioral health, healthcare, or a related field is requiredExperience in program coordination, systems improvement, or operations management is requiredExperience working across multiple teams or programs is preferredKnowledge, Skills, and Abilities: Proficiency with EHR systems, databases, and Microsoft Office tools is requiredAdvanced analytical skills and the ability to use data to drive decision-making are requiredThe ability to manage multiple priorities and meet deadlines is requiredAbility to manage deadlines within a fast-paced, high-volume environment is requiredA valid driver's license and the ability to operate a motor vehicle are requiredAn appropriate level of auto insurance coverage is requiredThe ability to operate in an Internet-based, automated office environment is requiredThe ability to maintain a high-speed internet connection is requiredPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer is requiredMust be able to lift up to 15 pounds at times