Account Executive – Marketing Operations & Client Coordination

Kaizen Que, based in Bangalore, is a digital marketing firm dedicated to helping brands achieve clarity, creativity, and measurable results.

Location: Bangalore, India (Onsite)

Reports to: Assistant Manager – Marketing 

Working Hours: 11:00 AM – 8:00 PM IST (occasional overlap for AU/US client coordination) 

Initial Brand Scope: 5–6 brands within the legal lead-generation portfolio 

Role Overview 

We are seeking an organised, proactive, and detail-oriented Account Executive to support marketing operations and client coordination across our legal lead-generation portfolio. 

This role serves as the central coordination point between internal teams (Content, Design, Performance, Development, SEO) and external stakeholders. The Account Executive ensures that deliverables move on time, communication flows smoothly across teams, and operational details are tracked and resolved before they become problems. 

This is an execution and coordination role not a content, design, or strategy role. 

Key Responsibilities 

1. Task & Project Coordination 

• Track and follow up on all active tasks across Content, Performance, Graphic, Video & Motion, UI/UX, Development, SEO, and Social Media teams 
• Maintain accurate task trackers and ensure status visibility across all assigned brands 
• Identify delays, dependencies, and bottlenecks early; resolve through coordination

2. Calendar & Execution Support 

• Maintain weekly and monthly content and campaign calendars 
• Track planned deliverables against deadlines 
• Flag risks and misses to the Assistant Manager promptly

3. Internal Team Coordination 

• Coordinate daily with all functional Leads to ensure briefs are received, tasks are assigned, and outputs are routed correctly between teams 
• Maintain clear handoff documentation to prevent miscommunication 
• Drive cross-team alignment on deliverables and timelines

4. Client & Stakeholder Communication 

• Send routine status updates, deliverables, and feedback requests to clients 
• Collect, consolidate, and document client feedback for internal action 
• Attend client calls for notetaking, action item capture, and follow-up 
• Draft routine client correspondence (status emails, weekly reports, meeting recaps) for Assistant Manager review 

5. Documentation & Reporting 

• Prepare weekly brand-wise status reports 
• Maintain meeting minutes, action items, and approval records 
• Keep all project documentation organised and accessible (briefs, approvals, asset libraries, calendars) 

6. Quality & Delivery Readiness Check 

• Perform final readiness checks before content is published or campaigns go live 
• Verify all assets are present, formats correct, and Lead-level approvals are in place 
• This is operational readiness validation, not deep QC

7. Compliance Awareness 

• Maintain awareness of category-specific advertising and content rules relevant to legal lead generation (Australian personal injury advertising regulations, US state bar advertising rules, Meta ad policy for legal categories) 
• Flag potential compliance concerns to the Assistant Manager rather than progressing risky deliverables 

Required Skills & Competencies 

• Strong organisational and time management skills 
• Excellent written and verbal communication in English 
• High attention to detail and ownership mindset 
• Proactive follow-up discipline (chases without being asked) 
• Comfort managing multiple parallel deliverables under time pressure 
• Calm, structured working style under pressure 
• Familiarity with social media workflows across Instagram, LinkedIn, Meta, and Google 
• Basic understanding of content production lifecycle 
• Awareness of digital marketing concepts and metrics (CTR, CPL, conversion rate, impressions) 
• Exposure to landing page or web project workflows is a plus(Text Wrapping Break) 

Tools & Platforms 

• Project management tools (Monday.com, Asana, Notion, or similar) 
• Google Sheets / Microsoft Excel 
• Slack or similar team communication tools 
• Comfort learning new tools quickly

Experience Required 

• 2–5 years of experience in account coordination, project coordination, client servicing, or marketing operations 
• Prior experience in a digital marketing agency strongly preferred 
• Exposure to regulated industries (legal, healthcare, financial services) is an advantage

Key Performance Indicators 

• ≥95% on-time task completion rate across assigned brands 
• Zero missed deliverables due to coordination failure 
• Accuracy and freshness of project trackers and documentation 
• Quality and timeliness of internal and external status updates 
• Zero client escalations caused by delays or miscommunication 

Success in This Role 

A successful Account Executive will: 

• Ensure assigned brands run smoothly without requiring oversight from the Assistant Manager 
• Keep all task trackers and calendars accurate and current 
• Pre-empt delays before they escalate into client-facing problems 
• Build trust with internal Leads and external stakeholders through consistent, reliable follow-up 
• Free up the Assistant Manager's time for strategy, growth, and high-value decisions

Ideal Candidate Profile 

• Highly organised; maintains clean trackers and notes by default 
• Comfortable working across multiple teams and stakeholder personalities 
• Strong follow-up discipline; doesn't drop tasks 
• Proactive communicator; raises issues early 
• Interested in growing into a client-facing or brand management role 
• Prior agency experience strongly preferred