Accounting Technician (Customer Support)

Accounting Customer Support Performs full range of accounting duties through the use of the Oracle financial systems. Receives and responds to live phone and e-mail messages using the fully automated capabilities of Right Now Technologies (RNT) to assist customers in classifying and verifying a wide variety of accounting documents in order to ensure their mathematical correctness, completeness of information and to prepare/validate system control sheets with appropriate accounting codes. Assist customers in maintaining double entry bookkeeping journals and subsidiary ledgers and reconciling accounts, and transcribing to general ledger for closeout of all accounts.

Answers customers questions on how to flow individual funds and specific monies from initiation through expenditure stages in order to trace discrepancies in the Oracle financial systems. Trace discrepancies in response to customer queries or other Shared Service Center (SSC) division requests. Assists customers with support in reports prepared to include profit and loss statements, financial statements and miscellaneous financial reporting data.

Performs both accounting and customer support functions independently at the full performance level of accounting duties assigned with occasional support or intervention from the supervisor. May be required to assist in training new employees on the RNT system. Performs other related duties as assigned.