Analytics Manager

Analytics Manager Permanent | Up to £85,000 | (3 days/week in office) hour commute from London Waterloo The role A leading UK retailer is hiring a Customer Analytics Manager to join their Customer & Data team. You'll deliver analysis and insights that shape strategy, improve customer experience, and drive revenue across the business. What you'll do Lead analysis across customer understanding, Loyalty, and marketing performance Manage the team's backlog and priorities Run complex analysis, and turn findings into clear recommendations Coach and develop a team of analysts Translate messy business questions into structured analytical approaches Make sure analysis drives action, not just outputs Work with Tech, Data Science and wider teams on shared frameworks and governance Support growth across Digital, Marketplace, Services and Retail Media What we need Strong analytical background, complex SQL plus Python Experience leading analytical teams Experience with cloud platforms (Databricks, Snowflake, BigQuery or similar) Loyalty and customer analytics experience Solid grasp of stats (hypothesis testing, confidence intervals, p-values) Familiar with Jira/Confluence Commercially-minded, curious, and a strong storyteller with data