Application Consultant
PCMI
Job Description
Who We Are PCMI (Policy Claim Management International) is a fast‑growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast‑paced, entrepreneurial environment. Our three teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.
What You’ll Do The Application Consultant is responsible for leading planning and design workshops, educating customers on PCRS, collaborating with clients on key decisions to drive best practices, adopting a consultative approach to providing business solutions and product adoption, and solving business challenges and gaps. This role will consult and implement PCMI’s product, PCRS, to enterprise and strategic customers.
In This Role, You Will
Deliver in‑person and virtual consultative sessions with customers.
Analyze business operations and methodology to develop best practices.
Recommend solutions for customer pain points, gaps, needs, and goals.
Conduct user acceptance testing with customers.
Perform operational assessment post‑implementation to drive product adoption, improve business operations, and refine best practices.
Demonstrate subject‑matter expertise in PCRS administration platform for the customer’s end‑to‑end business operations.
Manage project tasks and dates with a focus on achieving desired outcomes.
Manage multiple PCRS implementation projects.
Follow PCMI methodology such as updating project documentation, managing project scope, meeting project schedules, following proper escalation paths, and managing customer relationships.
Identify, create, and facilitate process design changes by conducting business and systems process analysis at an enterprise level.
Produce required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
Meet with project team regularly to review project deliverables and deadlines.
Develop and execute test plans.
Support system conversions, upgrades, and enhancements.
Maintain an 80% or higher utilization rate within Professional Services.
What You’ll Need To Join Our Team
Bachelor’s degree in business administration, Information Technology, or a comparable field.
2‑4 years of demonstrable experience as an Application Consultant at a SaaS company in Professional Services.
Experience working in all facets of enterprise‑level SaaS implementations.
Prior experience in the auto industry, aftermarket warranty services, finance, or insurance preferred.
Broad knowledge of insurance administration systems and other business applications, content management solutions a plus.
Ability to travel up to 15% to client meetings.
Experience working with project management software such as the Atlassian suite.
Why Work For Us
Competitive Compensation from $90,000 – $95,000
Comprehensive Benefit Package
Health, Dental & Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability Insurance
Company‑paid Life Insurance
Voluntary Life Insurance
Voluntary Accident Insurance
Employee Assistance Program
401(k) with generous Company Match
Commuter Benefits
Paid Time Off accrued per pay period
10 Paid Holidays
Paid Parental Leave
Professional Development Opportunities
Employee Events
Wellness Programs
Employee Discount Programs
Office in Park Ridge, IL – Convenient location to Blue Line
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job‑related aspects.
Eligible to enroll the first day of employment for immediate coverage.
Preferred Working Location It is preferred for this role to be in the Park Ridge, IL office two days per week. Although the role is open to remote employees, PCMI can only hire in the following states:
AL
CT
FL
GA
IL
KY
LA
MA
MO
NH
NC
NY
OH
PA
SC
TX
WI
The Pay Range For This Role Is $90,000 – $95,000 USD per year (PCMI US)
#J-18808-Ljbffr