Appointment Center - Call Centre Specialist

Join Our Team as a Call Center Specialist! Full-time, Permanent At Systèmes Sous-sol Québec, we believe in work-life balance and fostering a positive, supportive work environment. Join us and become a key part of a dynamic, customer-focused team! What We Offer – Call Center Specialist: $19/hour + bonuses – Be rewarded for your hard work! Benefits after 90 days RRSP contribution up to 3% – We invest in your future Full-time, permanent position – The stability you deserve! Growth and advancement opportunities – We invest in YOU! Call Center Specialist Responsibilities: Answer incoming calls and make outbound calls professionally and with a positive attitude Schedule and coordinate appointments with homeowners – no high‑pressure sales! Follow up with customers to ensure satisfaction and clear communication Update and organize customer records Optimize appointment scheduling and ensure smooth daily operations Handle administrative tasks (messages, emails, printing, filing, etc.) What We’re Looking For in a Call Center Specialist: ✔ 2+ years of experience in customer service or a call center – You’re a natural communicator! ✔ Bilingual (French & English) – Comfortable working with a diverse clientele ✔ Strong multitasking skills – You thrive in a fast‑paced environment! ✔ Excellent listening and problem‑solving skills – You enjoy helping others ✔ Comfortable with computer tools – Skilled in scheduling and data entry Who We Are: Since 2007, Systèmes Sous-sol Québec has been a leader in foundation repair, helping thousands of homeowners protect their biggest investment. We are part of the largest contractor network in the world and have received several awards, including: #1 Canadian Dealer – Contractor Nation – since 2018 Consumer Choice Award (2019, 2020, 2021) Recognized by the APCHQ & ACQ for excellence in service Discover what makes us unique: https://www.youtube.com/watch?v=W2gJMJhBtjE www.systemessoussolquebec.com Ready to take your career to the next level?

Apply today and become part of an exceptional team! #J-18808-Ljbffr