Assistant Director, HR Technology & Operations

The Assistant Director, HR Technology & Operations is a senior individual who owns the direction and day-to-day excellence of Workday as a HRIS platform across the organization. You will manage a small team in driving efficiency, data quality, and automations.

Key Responsibilities:

• Platform Management & Continuous ImprovementManage the day-to-day operation of Workday, maintaining system stability, data integrity, and configuration standards across all marketsConduct regular reviews of existing configurations, identifying opportunities to simplify or retire them as Workday's native functionality evolvesManage the biannual Workday release cycle, including impact assessment, regression testing, and communication to stakeholdersSupport future country rollouts, drawing on established processes from prior expansionsProvide input into the broader Workday roadmap.
• Automation & Process EfficiencyIdentify process improvement opportunities across the employee lifecycle and work with relevant teams to implement themEnsure automation workflows are documented, monitored, and kept current as business processes change
• AI & Emerging ToolsStay current on Workday's AI capabilities and other HR-relevant tools, and surface practical opportunities for adoptionSupport the evaluation and testing of AI possibilities and help build team familiarity with tools that improve day-to-day efficiencyEnsure any AI or new tool adoption is handled in line with the company's data privacy and compliance requirements
• Data Integrity, Reporting & ComplianceAccountable for the accuracy and integrity of HR data in WorkdayBuild and maintain a core suite of reportsSupport internal audit, access recertification, and data protection processes as the HR system ownerOversee integrations and maintain appropriate testing and change control protocols
• HR OperationsOversee the HR Operations team in delivering core employee lifecycle processes, including onboarding, offboarding, and data maintenance, across all marketsSet and maintain process standards and SOPs, ensuring consistent and compliant executionManage self-service resources, keeping documentation current and accessible across marketsServe as an escalation point for Workday-related issues, including case management with Workday Support
• Team LeadershipProvide clear direction, manage performance, and support the growth of each team memberFoster cross-training and knowledge sharing within the team to reduce single points of failure

Qualifications/Requirements:

EssentialBachelor's degreeMinimum 10 years of progressive HR Operations and/or HR Technology experience, with at least 3 years in a leadership roleDemonstrable Workday expertise as a hands-on platform owner or senior administrator; Workday certification(s) are a strong advantageExperience managing or evolving a Workday environmentExperience with HR process automation and a demonstrated appetite for expanding automation coverageWorking knowledge of AI tools relevant to HR workflows and productivityStrong understanding of HR data governance, payroll integrations, compliance reporting, and cross-functional system dependenciesExperience operating across multiple countries

PreferredWorkday Pro certification in one or more modulesExperience contributing to HR system country rolloutsFamiliarity with Workday Extend or adjacent HR technology platforms