Assistant General Manager

GM In Training

About MAKfam:
MAKfam is a 2024 and 2025 Michelin Bib Gourmand restaurant founded by Chef Kenneth Wan, 2024 James Beard Emerging Chef, 2025 and 2026 Best Chef Mountain Semi-Finalist, and his wife, Doris Yuen. The tradition-inspired Chinese menu reflects their personal culinary journey and now highlights the creativity of the entire kitchen team through bold, unique, and craveable dishes.

At MAKfam, culture is everything. We prioritize a collaborative, inclusive, and respectful work environment with zero tolerance for negativity. Every team member contributes to creating a space where both the people and the food can thrive.

Position Summary:
This is not a traditional AGM role.

This position is designed as a General Manager training role, with a clear path to GM in the near term based on performance and readiness. The Assistant General Manager plays a key role in leading day-to-day operations, upholding service standards, and developing the team on the floor. This is a hands-on leadership role that requires strong execution, sound decision-making, and a high level of ownership.

MAKfam is a fast-growing, evolving concept with strong momentum. This role offers the opportunity to step into a leadership position at a critical stage of growth and to play a direct role in shaping the future of the business. For the right person, this is an opportunity to grow quickly into a General Manager role and be part of building a multi-unit concept from the ground up.

Who We're Looking For:

• A steady, emotionally intelligent leader who can build trust with the team
• Someone who leads with accountability and care, balancing standards with support
• An aligned partner who can reinforce and elevate the GM s leadership through consistency and follow-through
• A leader who can step into moments of tension and guide the team back to alignment
• A natural problem-solver and communicator who leads by example
• A leader motivated to grow into a General Manager role in the near term

Team Leadership & Culture:

• Support a positive, respectful, and accountable team environment across FOH and BOH
• Coach team members through performance challenges and support growth and development
• Address conflict directly and professionally to maintain team alignment
• Model calm, composed leadership during high-pressure service moments
• Help rebuild and maintain team morale through consistency, communication, and presence

What This Role Requires:

• Open availability, including nights and weekends
• A hands-on, floor-first approach to leadership
• A growth mindset and willingness to take on increasing responsibility over time
• A high level of accountability and follow-through
• The ability to multitask, stay composed under pressure, and lead in a high-volume environment
• Ownership of both service execution and operational responsibilities
• The ability to lead a team and maintain standards in a fast-paced environment
• Coaching struggling team members
• De-escalation and conflict resolution
• Creating psychological safety on the floor
• Bridging communication between FOH, BOH, and leadership

Key Responsibilities:

• Support the GM with daily operations, including service management and administrative tasks
• Hold the line on standards daily
• Own and uphold steps of service and guest experience standards on every shift
• Ensure timely table maintenance, service flow, and team positioning during service
• Partner with the GM to identify gaps in execution and implement solutions
• Supervise, train, and support FOH and bar staff
• Help manage scheduling, inventory, and shift coverage
• Address guest concerns with professionalism and care
• Maintain a consistent and visible leadership presence during peak hours
• Reinforce service standards and help cultivate a positive team culture
• Communicate with the GM and ownership to keep operations aligned while also taking initiative to resolve issues independently

Qualifications:

• 2 years of FOH leadership experience
• Open availability on nights and weekends
• Experience in full-service, upscale settings
• Ability to jump into FOH roles when needed (bartending, hosting, serving, etc.)
• Strong interpersonal, communication, and conflict resolution skills
• Comfortable in a fast-paced, high-volume environment
• Independent, dependable, and self-motivated

What Success Looks Like in 90 Days:

• The team feels more supported, structured, and aligned
• Service is consistent across all shifts
• Communication between FOH, BOH, and leadership improves
• The AGM becomes a trusted leadership presence for both the team and the GM

What We Offer:

• Medical, Dental, and Vision Coverage at 100%
• 401(k) with a 4% Employer Match (eligible after 6 months)
• Paid Time Off and Sick Time
• Quarterly bonus pay based on performance
• Clear path to General Manager based on performance
• Direct collaboration with ownership and senior leadership
• 50% off meals during shifts, 20% off on your days off

Compensation:

$60,000 $65,000 based on experience. Quarterly bonus payout based on performance

 

MAKfam is a place for growth, ownership, and leadership. This role is designed for someone who wants to take the next step in their career and is ready to grow into a General Manager position in the near term. If you're motivated by responsibility, development, and the opportunity to help build something, we'd love to meet you.

More detail about MAKfam, please visit https://culinaryagents.com/entities/905407-MAKfam