Automation Support Specialist

Job DescriptionJob DescriptionAbout Company:JC Automation Corp. (JCA) was founded in 1997 with the mission of filling a gap between technology and regulatory requirements in the life science manufacturing industry. The company offers highly capable resources at an affordable cost to build solutions and execute projects in: Automation, Control Systems Integration, Information Technology, System Integration and Regulatory Compliance.JCA is a HUBZone Certified Small Business Firm, NMSDC Certified Minority Business Enterprise, and Certified Critical Industry Supplier. It’s mission is to add value by delivering quality services & solutions on time all the time by transforming processes & technology into business advantages.ABOUT THE ROLEWe are seeking a technically skilled Automation Support Specialist to provide daily operational and troubleshooting support for automation systems within a regulated pharmaceutical manufacturing environment.

This role is critical to ensuring reliable system performance, production continuity, and compliance with GMP and site procedures.The ideal candidate brings hands-on experience with PLC, HMI, and SCADA systems in a manufacturing setting, strong troubleshooting capabilities, and the ability to work effectively across operations, maintenance, engineering, and quality teams in a fast-paced production environment.

RESPONSIBILITIESDaily Automation Floor Support: Provide daily on-floor support for PLC, HMI, and SCADA systems during manufacturing operations. Ensure automation systems perform reliably and respond promptly to operational needs and system events.Troubleshooting & Issue Resolution: Troubleshoot automation and controls issues during manufacturing operations, applying structured diagnostic approaches to identify root causes and implement effective corrective actions with minimal production impact.Alarm Management & Deviation Support: Support alarm management activities, system investigations, and operational deviations related to automation systems. Document findings and actions in compliance with GMP and site standards.Cross-Functional Coordination: Coordinate with operations, maintenance, engineering, and quality teams to support manufacturing operations, communicate system status, and ensure timely resolution of automation-related issues.Programming, Backups & Documentation: Support minor programming changes, execute system backups, and maintain up-to-date automation documentation in accordance with change control and data integrity requirements.Startup, Shutdown & Equipment Recovery: Assist with equipment startup, shutdown, and recovery activities following planned or unplanned interruptions, ensuring systems return to validated operating states.

REQUIREMENTS & QUALIFICATIONSRequiredAssociate's or Bachelor's degree in Engineering, Electronics, Automation, or a related technical field.Minimum 2 years of experience supporting automation systems in manufacturing or industrial environments.Hands-on experience with PLC, HMI, or SCADA systems in a production support capacity.Strong troubleshooting and problem-solving skills in automation and controls systems.Ability to support fast-paced manufacturing operations across any shift as required.Knowledge of GMP regulations and manufacturing operations in regulated environments.

PreferredExperience with Allen-Bradley (Rockwell), Siemens, DeltaV, or similar automation platforms.Experience in pharmaceutical or biotech manufacturing environments.Familiarity with alarm management, deviation handling, and change control processes.Bilingual in English and Spanish (oral and written).

SKILLSTechnical SkillsPLC, HMI, and SCADA systems — daily support, troubleshooting, and minor programmingAllen-Bradley (Rockwell), Siemens, DeltaV, or equivalent automation platformsAlarm management and operational deviation supportSystem backups and automation documentation managementEquipment startup, shutdown, and recovery proceduresGMP compliance and manufacturing operations in regulated environmentsMicrosoft Office 365

Soft SkillsService-oriented mindset with a proactive approach to issue resolutionStrong cross-functional communication with operations, maintenance, engineering, and quality teamsAbility to work independently and manage multiple priorities in a fast-paced environmentReliable and accountable — able to support any shift as production demands requireStructured troubleshooting approach with attention to detailTeam player with a continuous improvement mindset