AV Technician/ Customer Support

Join a quickly growing team! Exciting projects!This Jobot Consulting Job is hosted by: Lincoln SpragueAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $24.04 - $31.25 per hourA bit about us:For more than 40 years we have been a leader in the Audio Visual industry.

We are seeking a talented AV Technician that can run customer support for our esteemed clients. This individual will be the point person for questions and concerns that customers have. If you are a charismatic AV technician, please apply today!Why join us?

• Great Benefits
• 401K
• Paid Holidays
• Vacation

Job DetailsJob Details:Are you passionate about technology and have a knack for solving technical problems? Do you have a strong background in customer service and a keen interest in the construction industry? If you answered yes, then we have an exciting opportunity for you! We're seeking an experienced AV Technician/ Customer Support professional who will play a critical role in our team. The ideal candidate will be responsible for providing top-notch technical support, troubleshooting, and consulting services to our clients. This role requires a combination of technical expertise, customer service skills, and a deep understanding of the AV industry. Responsibilities:

• Provide exceptional customer service by resolving technical issues related to audio-visual equipment, software, and systems in a timely and efficient manner.
• Collaborate with clients to understand their needs and provide customized solutions.
• Conduct regular maintenance and inspections of AV equipment to ensure optimal performance.
• Troubleshoot and resolve technical problems, escalating issues when necessary.
• Develop and deliver training sessions for clients on the proper use of AV equipment and software.
• Stay updated with the latest industry trends, technologies, and best practices.
• Work closely with the IT team to integrate AV systems with existing IT infrastructure.
• Provide consulting services to clients, advising them on the best AV solutions to meet their business needs.
• Create and maintain detailed documentation and reports on technical issues, solutions provided, and client feedback.
• Contribute to the improvement of customer service policies and procedures.

Qualifications:

• A minimum of 5 years of experience in a similar role, preferably within the Accounting and Finance industry.
• Proven experience in providing excellent customer service.
• Strong technical skills with a solid understanding of audio-visual equipment, software, and systems.
• Ability to troubleshoot and resolve technical problems efficiently.
• Excellent communication and interpersonal skills.
• Ability to develop and deliver effective training sessions.
• Knowledge of the latest AV technologies and industry trends.
• Ability to work well in a team and collaborate effectively with various stakeholders.
• Strong problem-solving skills and the ability to think on your feet.
• Proven experience in consulting and advising clients on AV solutions.
• Bachelor's degree in a relevant field is preferred.
• Industry certifications in AV technology or related fields will be an added advantage.

This is not just a job, but an opportunity to be a part of a team that values your skills, ideas, and growth. If you are a tech-savvy professional with a passion for customer service and the Accounting and Finance industry, we'd love to hear from you. Apply today!Interested in hearing more? Easy Apply now by clicking the "Apply" button.