Bilingual Client Relations Associate

Bilingual Client Relations Associate

Department: Intake

Employment Type: Full Time

Location: California

Compensation: $20.00 - $25.00 / hour

Description

Client Relations Associate
Step into the front lines of client care-and show the world how exceptional service really sounds.

We're looking for a Client Relations Associate to join our fast-paced, people-first law firm. In this role, you'll be the first line of defense for our clients-helping them feel heard, informed, and supported from the moment they pick up the phone. Every day brings a new set of stories, personalities, and challenges, so no two days are ever the same.

Responsibilities:

• Answer incoming client calls with empathy, clarity, and professionalism.
• Resolve client questions and concerns-and when needed, escalate matters to the right team so issues are handled swiftly.
• Encourage and manage client reviews across all major platforms to help showcase the firm's reputation.
• Support case managers and the team by ensuring every client message, update, or follow-up is completed quickly and efficiently.
• Spot patterns in client feedback or communication trends and share your insights with leadership.

• High school diploma required; a Bachelor's degree preferred.
• A strong communicator who's confident and caring on the phone.
• Spanish-speaking required (you'll be helping clients in both English and Spanish).
• A team player who thrives in a fast-moving environment and enjoys solving problems.
• Someone who wants to make a real impact on how clients experience our firm.

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off