Bilingual Customer Sales and Service Agent - Call Centre - Proactive hiring

Location: Montreal, QC, Canada (On-site) Starting Salary: $17.75/hour Branch: Contact Centers Category: Unionized (UNIFOR) Job Type: Full-Time Opportunity Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. Creating a great first impression will be down to you.

Are you up for the challenge? If you love working with people and take pride in delivering memorable customer service, you could be moments away from landing your perfect role. What Your Day-to-day Looks Like As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally.

You will also: Be a knowledgeable source of information regarding flights, fares, destinations, and special offers Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings Ensure customer satisfaction by providing timely resolutions to customer inquiries Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE Your Benefits Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. Eligible for travel privileges for yourself and other eligible persons after 28 weeks of service. We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family Training and development tools to help unlock your full potential Qualifications Skills and experience required High school diploma or equivalent Available to attend and successfully pass our approximately 12-week full-time paid initial training program.

Availability to work in shifts Strong communication skills (both written and verbal) Ability to find creative solutions to complex customer situations Effective multi-tasker who can work independently with minimal supervision Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. Candidates must be eligible to work in the country of interest at the time of the offer; obtaining any required work permits/visas or other authorizations is the sole responsibility of the candidates. Linguistic Requirements Candidates must speak English fluently.

Priority will be given to candidates who speak English and French. Additional language skills in French, Spanish, Korean, Japanese, Cantonese, or Mandarin are welcomed. Preferred Competencies Customer service experience within a Call Centre environment Previous travel industry experience Working knowledge of computer applications and the internet Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.

Come onboard with us and watch your career take flight. Diversity and inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities.

Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted. #J-18808-Ljbffr