Business Development Mgr. - Parts & Service

Job Description

Job Description

Job Location - Remote (Must be in East Coast or Midwest)

Type - Direct Hire

Pay Rate - $110,000.00 - $140,000.00 Salary & 200 OTE (W2 Only)

Job Description

Core Values People First: We prioritize the well-being and development of our employees and customers, creating a safe supportive, and inclusive culture than fosters collaboration and empowerment , enabling everyone to thrive. Innovation: We lead the charge in automation, continuously pushing boundaries while embracing change to meet the evolving needs of our customers.

Ownership: We take full responsibility for our actions and their outcome, fostering a culture built on accountability, integrity, and pride in everything we do.

Reputation: We uphold the highest standards for ourselves and our brand, building trust within our teams, customers, and partners.

World-Class Customer Experience: We are committed to delivering top-tier experiences that leave our customers knowing they are valued and supported.

Summary: The Business Development Manager, Parts & Service is responsible for owning and aggressively scaling the aftermarket parts and service business. The Business Development Manager, Parts & Service will lead the strategy, pipeline, pricing discipline, and execution required to turn customer demand into high-margin, recurring revenue. This role is focused on winning more business, improving conversion rates, and building a best-in-class aftermarket growth engine that supports customers running robotic and automated systems.

Essential Functions:

Revenue Growth & Market Expansion

• Own and drive aggressive growth of parts and service revenue
• Develop and execute proactive strategies to win new customers and expand support with existing customers
• Identify and create new revenue streams including lifecycle upgrades, spare parts kits, preventative maintenance packages, and service-driven sales opportunities
• Turn every customer interaction into a measurable revenue opportunity

Pipeline and Conversion Performance

• Build and manage a high-value pipeline of parts and service opportunities
• Drive faster quote turnaround and higher quote-to-order conversion
• Implement disciplined follow-up processes that close more business and reduce lost opportunities
• Provide clear, data-driven visibility on pipeline value, aging, and win rate

Margin Ownership and Financial Results

• Own revenue targets, gross margin performance, and contribution results
• Enforce strong pricing discipline and protect margin across parts and service
• Actively manage vendor cost changes and pricing strategy to protect profitability
• Deliver consistent, predictable monthly performance

Customer Impact

• Position the team as the fastest and most responsive aftermarket support group in the industry
• Deliver accurate, technically strong solutions that keep customer equipment running and producing
• Expand long-term customer relationships through proactive support, lifecycle planning, and fast execution

Leadership

• Lead and develop a high-performing parts team
• Establish clear KPIs focused on responsiveness, conversion, and profitability
• Build a culture centered on urgency, accountability, and winning business
• Work cross-functionally with service, engineering, project management, and sales to drive results

Education, Experience, Technical Knowledge, and Skills:

Education & Experience

• Bachelor's degree in Business, Supply Chain, Engineering, or related field preferred, or 5+ years in a similar role
• 3+ years of experience in automation, robotics, industrial equipment, or a technical aftermarket environment
• 3+ years in a leadership or ownership role preferred

Technical Knowledge

Familiarity with: ▪ Industrial robotics (e.g., FANUC, ABB, KUKA, Yaskawa) ▪ PLC and controls components ▪ Drives, motors, sensors, safety systems ▪ Electrical and mechanical spare parts

Understanding of lifecycle support and preventative maintenance strategies

Skills

• Proven ability to grow revenue, improve margins, and convert opportunities into results