Call Center Agent
School Result
Job Description
Overview QLM Business Solutions is hiring a Call Center Agent to join its dynamic team in Manchester, England . This is a part-time, in-person role offering a competitive hourly rate of £25.00–£35.00 , ideal for individuals with strong communication skills and a passion for customer service. Role Summary As a Call Center Agent, you’ll be the first point of contact for customers, handling incoming calls, resolving inquiries, and ensuring a positive experience.
You’ll also assist with data entry, product support, and upselling opportunities. This role requires a proactive attitude, attention to detail, and the ability to thrive in a fast‑paced environment. Key Responsibilities Respond promptly to customer inquiries via phone Maintain high standards of phone etiquette and professionalism Perform accurate data entry and maintain customer records Assist with product information, order status, and troubleshooting Identify customer needs and recommend relevant products/services Maintain thorough understanding of company offerings Collaborate with team members to improve service delivery Document customer interactions for future reference Required Skills & Experience Previous experience in call center or customer service roles (preferred but not essential) Strong communication skills in English and Spanish (multilingual candidates encouraged) Proficiency in data entry with attention to detail Ability to analyze customer needs and provide tailored solutions Familiarity with upselling techniques is a plus Positive attitude and ability to work under pressure Compensation & Schedule Pay : £25.00–£35.00 per hour Job Type : Part‑Time Location : Manchester, England (in‑person) Why Join QLM Business Solutions?
Work in a supportive and customer‑focused team Access competitive pay and flexible hours Gain experience in customer service and sales Opportunity to grow within a dynamic business environment Application Process Click here to Apply now or contact HR directly via WhatsApp at +1 (386) 360‑1476 for a faster response. #J-18808-Ljbffr