Case Manager

Case Manager - Adult Protective Services Worker (APSW)

Position type: Permanent, Full-Time

Schedule: Monday-Friday 9:00am-5:00pm

Compensation: $29.40/hr – $34.11/hr

About the Position

The Case Manager, Adult Protective Services Worker (CM APSW) establishes a voluntary working relationship with adults 18 years of age or older who have a developmental disability and are living independently or transitioning to independent community living. The CM/APSW assists clients in strengthening capacity for housing stability, daily living, and access to community services and government‑funded supports such as the Ontario Disability Support Program, Passport Program, Legal Aid, and Ontario Works. The role supports individuals to develop a network that fosters personal independence and social inclusion.

Support Areas

People typically rely on a CM/APSW for support related to:

• Acquiring and maintaining housing
• Accessing generic community services (e.g., legal, housing, recreation) and government‑funded programs
• Health, safety, and security
• Financial management, budgeting, and planning
• Parenting and family issues
• Acquiring and maintaining social and life skills
• Social and recreational support
• Attending medical, legal, financial, and other appointments

Primary Responsibilities

The CM/APSW works in accordance with Agency and Ministry of Community and Social Services guidelines, supported by the 2012 Policy Guidelines for the Adult Protective Service Worker Program. Major duties include:

• Review referral information and coordinate screening interviews with applicants and referral sources.
• Determine eligibility and confirm acceptance of new clients into the program.
• Build a collaborative therapeutic relationship with each designated client.
• Conduct comprehensive assessments of client goals and needs.
• Assist clients in developing personalized Client Safety Plans and Recovery/Goal Plans.
• Provide direct practical support, coaching, and counsel toward identified goals.
• These supports may include (but are not limited to) assistance with shelter, food, income, ID, clothing; ADL development; building a healthy support network; accessing primary and psychiatric health services; budgeting and medication management; harm‑reduction strategies; educational/vocational interests; self‑management strategies; and securing safe, affordable housing.
• Research alternative or supplementary community services required by clients.
• Coordinate other supports, services, and appointments.
• Liaise with clients’ support network members with consent.
• Respond to emergency and crisis needs.
• Plan and facilitate group activities/events that foster engagement, social networks, and skill acquisition.
• Coordinate purchase of necessary program supplies and manage accounts per program guidelines.
• Participate in team meetings and contribute ideas for service improvement.

Documentation and Data Entry

• Document all service client contacts in the appropriate client chart following COTA Health's guidelines.
• Enter data related to client interactions into COTA Health's database system per data collection guidelines.
• Assist with other data‑collection activities as directed by the Supervisor or Team.

Other Responsibilities

• Maintain current certification and training in required areas.
• Adhere to all COTA Health policies, procedures, and applicable program guidelines.
• Comply with all applicable legislation, including the Ontario Human Rights Code.
• Follow health and safety policies; respond promptly to concerns or incidents.
• Work cooperatively, respectfully, and constructively with clients, team members, management, service providers, and stakeholders.
• Maintain confidentiality of clients, employees, and COTA information.
• Undertake other related or delegated duties as assigned.

Qualifications

Education and Experience: Either:

• A combination of a post‑secondary degree or diploma in a related field plus 2–3 years direct experience relevant to the target population.

Or:

• A combination of BSW, MSW, or another regulated health‑care professional designation plus a minimum of one year direct experience relevant to the target population.
• Community experience is considered an asset.

Knowledge and Skills

• Excellent clinical knowledge of the target population; specialized training or prior experience.
• Strong clinical assessment and support skills.
• Advanced understanding of recovery‑oriented and client‑centred service delivery principles.
• Sound knowledge of community resources relevant to the clients; ability to locate applicable resources.
• Ability to design and facilitate group activities and meetings.
• Advanced crisis management and dispute resolution skills.
• Excellent interpersonal and communication skills, verbal and written.
• High level of computer literacy (Word, e‑mail, internet).
• Good judgment and ability to work independently and with others.
• Consistent, reliable, and flexible.
• Ability to recognize safety issues and follow safe work practices.
• Client‑centred and customer‑focused approach.
• Problem‑solving and recommendation skills.
• Effective team player.
• Sensitivity to challenges experienced by marginalized populations (poverty, access issues, mental health, and addictions).

Other

• Must have access to a vehicle (owning, borrowing, or renting a vehicle at no cost to Cota).

Benefits

• After a successful three‑month probation, full‑time and part‑time staff working more than 20 hours per week are eligible for employer‑paid group insurance benefits, including extended health care, life insurance, accidental death and dismemberment insurance, dental care, travel assistance, and vision care.
• Staff are required to enroll in employee‑paid long‑term disability coverage.

EEO Statement

Cota is an equal‑opportunity employer. We honor the Ontario Human Rights Code and encourage applications from all qualified individuals, including people of colour, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ individuals, and others who bring diverse experiences and perspectives.