Caseworker

Job DescriptionJob DescriptionDescription:Veritas-HHS seeks an Caseworker to work at the 6th Judicial District Child Support Services of TN office located in Knoxville, TN.

Job type: Full-time/In-personSchedule: Monday through Friday, 8am to 5pmStarting rate: $16.00/hr

About the CompanyVeritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS.

Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families.

That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees.

It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Benefits we offer:Health InsuranceDental InsuranceVision Insurance401(k)STD, LTDLife InsuranceEmployee Assistance ProgramTelehealth ServicesPaid Time OffVolunteer Time Off On Demand Pay Rewards ProgramAbout this Position:The Caseworker provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.

Primary Responsibilities:Analyze case information and take next steps pursuant to State policies and proceduresConduct interviews/collect DNA samples/negotiate consents/refer to community servicesPrepare legal documents and correspondence related to a caseWork state system prompts to keep case information current and support automated case actionsPerform annual reviews on assigned casesPerform initial locate activitiesTrack own performance through special reportsReceive, evaluate, and resolve customer problems and complaintsUpdate state system with appropriate new information and records detail of customer contactsTake all actions available to resolve customer concernsOther related duties as assigned#ZRRequirements:Associate’s degree or Paralegal Certification preferredAt least two years of experience in legal environment or government case processing; public contact experience preferredEducation can be substituted for years of experienceDemonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core valuesThis job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.

Learn about Veritas HHS at www.veritas-hhs.com.