Chief Human Resources Officer

Listening Ear Crisis Center is a private nonprofit, United Way human service agency based in Mt. Pleasant, Michigan, serving mid and northern Michigan. Since 1969, we have grown from a 24-hour crisis service supporting 200 people to a multi-service organization assisting over 30,000 individuals annually.

Licensed by the State of Michigan and accredited by the Council on Accreditation for Families and Children, we are committed to offering hope, support, and advocacy through quality services and safe, affordable housing. Guided by our mission to improve lives, we focus on what people can do, empowering them to reach their full potential.Listening Ear is seeking an experienced, strategic, and people‑centered Chief Human Resource Officer (CHRO) to serve as a key member of the executive leadership team. This is a full‑time, salaried position reporting directly to the Chief Operating Officer (COO), with regular collaboration and strategic planning responsibilities coordinated with and for the Chief Executive Officer (CEO).Position Summary: The Chief Human Resource Officer (CHRO) is a full-time salaried C-Suite position within Listening Ear.

This position reports directory to the Chief Operating Officer (COO) but will also be expected to present, discuss, and plan with the Chief Executive Officer (CEO) in coordination with the COO. The primary responsibility of the CHRO is to ensure all human resource functions of the entity are carried out professionally and in accordance with the regulatory environment of the agency. This will also include advising senior management on policy considerations, emerging issues, and specific employee interactions.Reporting and SupervisionThe CHRO is directly responsible to the Chief Operating Officer of Listening Ear.

This position oversees all Human Resources (HR) staff consisting of:Payroll and Benefits SpecialistCentral Area Recruitment SpecialistBay and Saginaw Recruitment SpecialistThis position is responsible for delegation of assignments, review of work, regular consultation and professional development with regards to these staff. Internships are also regularly used in the HR department and the CHRO will oversee HR interns as well.Job DutiesThe duties of the CHRO include but are not limited to the following:Oversee all basic HR functions of the agencyWorkers Compensation Claims and ReportingFamily and Medical Leave Act (FMLA) requestsAccommodation requestsEmployee complaints and grievancesAssist and advise on employee disciplinesBenefit offerings and enrollmentEmployee Assistance ProgramsReviewing and updating employee handbook as neededReview, implement, and track trainingEnsure appropriate training is defined for each position and in compliance with the regulatory environmentEnsure trainers are qualified and providing quality trainingEnsure training materials are current and professionalEnsure training is appropriately trackedWork with COO to contract with external trainers when neededManage recruitment and retention processesPlan or participate in recruitment opportunities and initiativesList open positions on job sites and other avenuesReview and improve hiring processReview and improve general onboardingAssist and advise managers in program specific onboardingDevelop and oversee employee engagement programConduct salary review annually or as requiredOversee third party payroll processingReview, advise, and write agency policyAttend or chair (when needed) appropriate committee meetings. Currently this includes Risk and Safety, Training and Ethics, and Recruitment and Retention.Fulfilling the role of HIPAA Privacy OfficerThe CHRO is expected to fulfill the duties and obligations of their direct reports when the direct report cannot or related position is not filledOther duties and projects as assignedRequired Knowledge, Skills, and AbilitiesThe Chief Human Resource Officer is expected to have a complete understanding human resource practices and policy.

Excellent communication skills, including face to face, over the phone, and written communication are required. Proficiency is expected in the following areas:Teaching, Coaching, Mentoring and Team DevelopmentConflict, Project, and Change ManagementDepartment of Labor Regulations and other employment lawAbility to Learn and Operate Software Systems including ERPs and HRISs.Microsoft Office SuitePivot Tables and Data Management in ExcelMail Merging using Excel and WordEducation and ExperienceListening Ear is a skills-based employer and the appropriate candidate will demonstrate the required skills through work experience, certifications, and/or formal education.Basic QualificationsBachelor’s Degree in human resources or related field or…4 years of experience in a broad focus human resource position or…2 years of experience in human resource position and SHRM-CP or equivalent certificationAND2 Years Senior Management ExperiencePreferred QualificationsAdvanced Degree in human resources or related field or…6 years of experience in a broad focus human resource position or…4 years of experience in human resource position and SHRM-SCP or equivalent certificationAND4 Years Senior Management ExperienceSchedule, Travel Expectations, Working ConditionsThe CHRO is expected to work 40 to 45 hours per week. More hours should be expected during busy times of the year or during a major project.

The CHRO will set their own schedule while making themselves available for meetings, both internally and externally, and the needs of their direct reports and supervisor. At times there will be some weekend work. A hybrid work schedule is available for this position.Physical and Other RequirementsThis is an office position with most of the work being done seated, however it should be expected to stand for several hours at a time for presentations, trainings, and related.

There is no lifting beyond standard requirements of a general office position. Candidates for this position must pass a physical, TB test, and all applicable background checks.Important DisclaimersThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.Listening Ear is an at will employer and may terminate a person’s employment at any time, with or without cause or notice. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the at-will employment status.Listening Ear is committed to providing a workplace free from discrimination or harassment.

We do not discriminate with respect to compensation, training, performance evaluation, or discipline on the basis of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, military or veteran status, or any other characteristic protected by law. We expect every employee to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. #J-18808-Ljbffr