Commercial Property Manager

DUTIES AND RESPONSIBILITIES

Daily Property Management activities:

• Oversee and ensure completion of required inspections, including but not limited to backflow devices, fire alarm and sprinkler systems, vacant space conditions.
• Maintain property management calendar.
• Resolution of issues brought to Landlord’s attention.
• Resolution of escalated after hours emergency issues (i.e. fire alarms) including 24 hours on‑call availability.
• Accurately track all issues and events in department database.

On‑site activities

• Regular travel to properties to meet contractors, inspect the physical asset, and maintain tenant relations.
• Gather and document existing conditions about the physical asset that will be used to determine capital spending and future budgets.

Contract Management

• Bid and execute maintenance contracts for items including trash removal, sweeping, snow removal, landscaping, fire alarm monitoring.
• Maintain cost database for use in comparison pricing and estimating.
• Oversee contractors to ensure completion and quality of work.
• Manage small tenant fit‑out projects with new leases and lease renewals.
• Assist VP with new business development opportunities.

QUALIFICATIONS

• Associate's Degree (AA) or equivalent from a two‑year college or technical school with a concentration in Business, Project Management or other related field.
• Two to Four years of experience in facility/property management, construction, project management, or related field.
• Strong working knowledge of retail property operations and building systems.
• Proven experience managing vendors and overseeing maintenance and capital work.
• Highly organized, deadline‑driven, and comfortable working independently.
• Valid driver’s license and ability to travel locally within Northern Indiana.
• Microsoft Office Suite experience.

PREFERRED

• Five or more years of experience in facility/property management, construction, project management, or related field.
• Two or more years of experience in retail operations.
• MRI, Avid, etc.

COMPETENCIES

Cost Consciousness

• Works within approved budget; develops and implements cost‑saving measures; contributes to profits and revenue; conserves organizational resources.

Customer Service

• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; supports affirmative action and respects diversity.

Problem Solving

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.

Project Management

• Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Safety and Security

• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Occasionally works in high, precarious places.
• Frequently exposed to outside weather conditions.