Communications & Impact Manager

Job DescriptionJob DescriptionPosition SummaryThe Communications & Impact Manager ensures that UGC’s work is accurately tracked, clearly communicated, and meaningfully shared.

This role prioritizes impact tracking and reporting, while leading a practical, sustainable approach to storytelling and communications. You will create the structure and accountability that allows our farms, programs, and community work to be reflected with clarity, consistency, and integrity.

Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:

• Impact Tracking & Reporting (Primary Priority)Manage Urban Growers Collective’s CRM (Keela or similar), ensuring accurate tracking of programs, participants, and partnershipsDefine data needs and reporting requirements, and work with program and farm staff to ensure consistent data collectionSupport teams in using existing tools and processes effectively, reinforcing clarity, consistency, and accountabilityProduce quarterly and annual impact reports for leadership, board, and funders
• Communications Strategy & CoordinationDevelop and manage a content calendar, including:Program and market announcements (locations, schedules, seasonal updates)Event promotion and recapsCommunity and participant storiesOrganizational priorities and campaignsTranslate programmatic work into clear, accessible messaging for internal and external audiencesSupport internal clarity by helping streamline how key updates and information are shared across teams
• Storytelling & Digital PresenceGather and elevate stories from staff and participants in ways that are respectful, community-centered, and aligned with UGC’s valuesManage and update UGC’s website and social media platforms, ensuring information is current and usefulCoordinate (not solely produce) visual and digital content, including working with staff and external partners as needed
• Brand & External CommunicationsMaintain consistent visual and narrative identity across materialsSupport development and leadership with fundraising and partner communicationsAssist with press materials and media coordination when needed

What Success Looks LikeStaff understand what data is needed and consistently provide itLeadership and partners receive clear, reliable impact reportingUGC’s communications are consistent, grounded, and reflective of real community voiceCommunications systems support staff work rather than add burden

Minimum Qualifications (Knowledge, Skills, and Abilities)3+ years in communications, impact reporting, program operations, or related rolesExperience working in BIPOC-led or community-centered organizations (strongly preferred)Experience designing or improving organizational systems, workflows, or reporting processesExperience producing impact reports for leadership, boards, or fundersExperience with CRM systems (Keela or similar) and data tracking/reportingStrong writing and storytelling skills across a range of audiencesFamiliarity with tools such as Canva/Adobe, website CMS platforms, and social media managementExperience coordinating external partners, vendors, or contractors for content or communications workAbility to work across teams in dynamic, community-based environmentsSpanish language proficiency (preferred)

How to Apply In addition to applying online. Please submit a resume and work samples (or links) to [email protected] that demonstrate your ability to:Design a data-heavy report or infographic Write a compelling narrative piece featuring a community member or colleagueManage professional social media or web contentWork samples can be from a previous employer, volunteer role, class, or personal project — they do not need to be publicly published or from a formal communications position. If any samples include confidential information, feel free to redact or describe the project context instead.

Organizational ContextUGC operates across farms, community programs, and workforce development spaces. This role requires someone who can balance on-the-ground realities with systems-building and who values both data integrity and authentic storytelling.

UGC staff work on a hybrid schedule of 3 days a week in the office (Bridgeport Arts Center) and 2 days remote.