Contract Specialist (Subscriptions)

Eligible Work Locations: Remote - Nationwide, United States

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All.

We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the worlds most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWTs culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the SCLO Team?

As a Service Contract Specialist with WWT, you will serve a critical role within our Service Contract & Licensing Operations team and interact directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This team delivers critical support to WWT’s customers by proactively managing their service contracts and subscription renewals of which you and the team will provide. By joining the SCLO team, you will truly have the opportunity to hone in and master your craft and realize what is needed to solve real life business issues!

If you are looking to further understand and support the many new and renewing OEM Service Contracts, please look into joining WWT today!

Responsibilities Include:

• Responsible for facilitating the pre-paid and monthly invoice process for our Subscription and Consumption Contracts
• Evaluating and enabling non-Cisco recurring revenue quotes by managing product attributes within the product catalog.
• Review monthly invoices and work with WWT Inside Sales Representatives and Procurement Specialists to ensure the orders are properly set up in our system
• Follow up on each invoice to ensure that the monthly invoices have been processed through our system including Account Payables and Account Receivables
• Constantly evaluating and evolving our quote to cash processes to improve the customer / supplier experience with WWT and ultimately lead to renewal of the subscription contract
• Build and maintain strong working relationships with customers, suppliers, and internal operations
• Close collaboration with the WWT Sales Team to manage Subscription and Consumption Contracts
• Close collaboration with the WWT Sales Team to manage Subscription renewals
• Timely and accurate execution of recurring and consumption invoicing activities
• Management of outstanding invoice reports from OEMs
• Assist the team with any needs during high volume days / weeks / months
• Assists finance, and internal sales teams in resolving invoicing discrepancies
• Review contract expiration dates and initiate the renewal at least 60 days prior to expiration date
• Contribute and be accountable for the achievement of Key Performance Indicators
• Proactively identify and implement actions to achieve efficiencies in our daily processes

Qualifications:

• B.A., Business, Finance or other related field or equivalent work experience
• 1-3 years of technology vendor relationship development experience preferred
• Demonstrated business analyst experience preferred
• Proficient PC skills (Microsoft Word, Excel).
• Ability to work independently and/or on a team with minimal supervision
• A subject matter expert in technology partner processes a plus
• Excellent communication skills.

Personal Attributes:

• Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry
• Ability to prioritize and perform work in required time frames
• Capability to multi-task and adapt to change
• Ability to communicate effectively and in a timely manner
• Strong Organizational Skills
• Detail Oriented and Critical Thinker
• A willingness to do whatever it takes to get the job done
• Proactive attitude and work ethic
• Must be a team player

Want to learn more about WWT? Check us out here:https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $60,800 to $76,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs.

The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and

• Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

Equal Opportunity Employer

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