Credit Controller

Credit Controller – Permanent Full-Time, 40 Hours Per Week Join our Finance Team as a Credit Controller and take ownership of debt management across the Hastings District Council. This is a key role suited to an experienced credit professional who can confidently manage collections, build strong customer relationships and influence positive payment outcomes across a diverse portfolio. The ideal candidate is a strong team player, bringing a positive, can‑do attitude and sound judgment and confidence in decision making.

You’ll play a critical role in managing credit risk and delivering effective debt collection services across all areas of Council. This requires a balanced approach, combining sound judgement, strong negotiation skills and a customer‑focused mindset to achieve outcomes while working constructively with our community and stakeholders. Responsibilities Preparing reports on the status of credit and collection activities Strong relationship building and regular engagement with customers to arrange payment or to negotiate payment arrangements Monitoring and reporting on credit and collection performance, providing insights to relevant Council Committees and Managers Contributing to the development and improvement of credit management policies, systems and procedures Applying consistent, effective credit risk management practices across a varied portfolio Qualifications Proven experience in a credit control or collections role, with a strong understanding of credit management practices Diploma in Business / Accounting principles or equivalent level of learning through experience Confidence in managing challenging conversations and negotiating sustainable payment outcomes Strong attention to detail and the ability to manage competing priorities while maintaining accuracy Sound judgement, resilience, and the ability to remain calm and professional under pressure The ability to build trust and credibility with a wide range of internal and external stakeholders Situated in the heart of Ngāti Kahungunu, the Hastings district and Hawke’s Bay offer an enjoyable environment in which to live, work and play.

We are an equal opportunity employer and we value diversity. If you’re an experienced credit professional looking for a role where you can take ownership and make a meaningful impact across the community, we’d love to hear from you. #J-18808-Ljbffr