CSC Centre Head / Operations Manager

Job Description

Key Responsibilities 

Team Leadership & Centre Operations 

●Hire, onboard, and manage a team of 8–14 specialists across 4 pillars: CIO & Events, Digital & Content, 

Operations & Finance, AI & IT 

●Set daily, weekly, and monthly targets for each team member; conduct weekly 1:1s and monthly KPI 

reviews 

●Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq 

●Own the Bhubaneswar office operations — vendor contracts, facilities, IT, compliance 

●Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar  

Cross-BU Delivery 

●Ensure every GEC business unit receives its agreed service level from the CSC — CIO outreach, event 

pipeline, lead generation, campaign execution, MIS reporting, account management 

●Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact 

●Serve as the primary escalation point for all Dubai HQ requests to the CSC team 

AI & Process Governance 

●Align with GEC Digital for the AI agent infrastructure (N8N + Claude API); work with the GEC Digital  to 

ensure all 12 agents are running, maintained, and continuously improved 

●Own all CSC SOPs — create, document, and enforce standard operating procedures for every function 

●Drive continuous improvement: identify manual processes that can be automated; champion the 10x 

productivity mandate 

Requirements

Must-Have

      ●5–7 years of experience in BPO, contact centre operations, B2B marketing operations, or digital agency               management

●    Proven experience managing a team of 8+ people in a multi-function environment

●    Experience working with international clients or remote reporting to senior leadership

●    Strong command of CRM systems — Zoho CRM preferred; Salesforce acceptable

●    Excellent written and spoken English — will communicate daily with Dubai HQ leadership

●    Demonstrated experience with project management and SOP development

●    Comfortable with technology: understands email marketing, LinkedIn outreach, VoIP telephony, basic AI/automation concepts

Strongly Preferred

●    Experience in a media, events, or B2B demand generation company

●    Exposure to AI automation tools or willingness to learn rapidly

●    Prior experience setting up or scaling a new team or office from scratch

●    MBA or equivalent post-graduate qualification

Requirements
Key Responsibilities: - Drive registrations for global B2B events and summits - Engage with CXOs, IT leaders, and decision-makers - Generate qualified leads and confirm meetings - Handle speaker nominations and panel confirmations - Maintain CRM records and campaign tracking - Support email campaigns and database management - Achieve daily/weekly/monthly targets Requirements: - 2+ years of telemarketing or inside sales experience - Excellent English communication skills - Confidence in dealing with CXO-level stakeholders - Strong follow-up and negotiation skills - Experience with CRM tools and LinkedIn outreach - Knowledge of IT/Cybersecurity/B2B events is a plus Preferred Qualifications: - Bachelor’s degree in Business/Marketing - Experience in international campaigns - Experience in event/conference industry