Customer Experience Specialist

Freshers Hiring - Customer Experience (Bookings) Pickyourtrail Madurai

About Us :Pickyourtrail is India's most loved leisure travel brand for millennials. We've revolutionised travelwith our Do-It-Yourself vacation builder platform, helping over 100,000 travellers from 14 countries create unforgettable memories. With an exceptional NPS score of 60+, we're breaking away from traditional packaged tours and creating SUPER HIT HOLIDAYS

Why Now?The travel industry is experiencing a watershed moment. Post-pandemic demand is surging - everyone wants to travel. Join us now for accelerated career growth. We've not only survived but thrived, expanding our footprint into a global market.

What you'll doAt PickYourTrail, we craft seamless holiday experiences for travellers across the globe. As aBookings Executive, you'll be the engine behind every perfect trip - managing reservationsend-to-end, coordinating with suppliers, and ensuring our customers' journeys are flawlesslyexecuted from the first booking to the final departure.Reservations management: Book flights, hotels, and activities across contracted supplier platforms accurately and on timeVisa documentation: Prepare and verify all necessary documents for customer visa applicationsVoucher updates: Ensure customers receive accurate and timely travel vouchers for all confirmed bookingsCost reporting to finance: Share accurate booking cost details with the finance team and follow up on supplier paymentsSupplier negotiation: Negotiate competitive rates with hotels, flight providers, and activity suppliers to optimize marginsGround team coordination: Share passenger arrival and departure details with ground operations to ensure smooth transfers

Who are we looking for?We're looking for people who are sharp, dependable, and genuinely excited about travel.Detail-obsessed : You spot errors before they become problems. Whether it's a booking date or a passenger name, accuracy is second nature to you.Ownership mindset : You take responsibility for your tasks from start to finish and meet deadlines without being chased - every single day.Clear communicator : You can coordinate with suppliers, finance, and ground teams without confusion - in writing and in conversation.Fast learner : You pick up tools, processes, and supplier systems quickly and aren't afraid to ask the right questions to get things done.Team player : You collaborate well with cross-functional teams - from finance to ground ops - and thrive in a high-energy group setting.Travel enthusiast : You genuinely love travel and understand what makes a great holiday experience - that passion comes through in your work.

Education: Any degreeWork Location: Madurai(candidates from in and around Madurai only)Email: