Customer Relationship Management Manager

Now Hiring: Real Estate Customer Relationship Manager (CRM) & MIS ExecutiveOnly Candidates from Real Estate Background Will Be Considered

Company: SPACENEST Real Estate Advisory Private Limited - Mandate firm (Fast-growing real estate advisory firm)

Location: Vasai & Virar, Mumbai, Maharashtra, India (On-site) Experience: 3+ Years Immediate Joiners Preferred

️ Strictly for candidates from Real Estate Developers, Mandate Firms, IPCs, or Real Estate Channel Partner firms only. Banking, Insurance, BPO, Telecom, Retail, and Non-Real Estate CRM profiles will not be considered.

We are looking for a dynamic and results-driven Customer Relationship Manager (CRM) with strong experience in post-sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector.

Key Responsibilities:• Manage the entire customer lifecycle from booking to possession• Handle post-sales activities, collections, and home loan disbursement coordination• Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan)• Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication• Ensure customer queries and complaints are resolved within defined TAT• Maintain accurate documentation and project-wise customer records• Coordinate and manage RERA-related matters internally in collaboration with the Legal team• Prepare and present MIS reports to management• Prepare and present MIS reports to builder management• Drive process improvements through complaint analysis and tracking• Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS)

Key Requirements:• Proven experience in CRM / Customer Relationship / Post-Sales (Only Real Estate preferred)• Strong knowledge of ERP systems, MIS reporting, and documentation• Excellent communication, coordination, and team management skills• Ability to manage multiple stakeholders and deadlines effectively• Proficiency in MS Office & Advanced Excel• Good in making Excel reports and data-driven analysis• Good in creating professional presentations (PPT)• Strong communication skills (written and verbal)

What We're Looking For:• A proactive professional with strong problem-solving and leadership skills• Someone who can drive customer satisfaction and collections efficiently• Ability to work in a fast-paced and target-driven environment

Qualifications: Graduate or Postgraduate degree (required)