Customer Service Advisor

I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis.Role PurposeMy client is looking for a proactive and customer-focused Customer Service Advisor to join a busy depot team. This hands-on, varied position combines customer service, sales support, and essential operational administration.

You will be the first point of contact for customers across the showroom, trade counter, phone, email, and online channels, ensuring an excellent service experience while helping the depot operate efficiently day to day.Salary ranges from £26,000 to £28,500Mon-Fri 08:30-17:0032 days holiday inclusive of bank holidaysOption to buy additional holidaysHealthcare planProgression and development opportunitiesJoin a supportive, practical depot environmentHands-on, varied role with plenty of customer interactionWork closely with a friendly team across sales, operations, and workshop functionsDay-to-Day of the RoleWelcoming customers in the showroom and at the trade counterResponding to enquiries via phone, email, and online channelsPreparing quotations, processing orders and payments, and following up with customersProviding product advice and promoting accessories, services, and equipmentBooking workshop jobs and arranging machine collectionsLiaising with the workshop team to ensure jobs are scheduled efficientlyMaintaining accurate customer and job recordsManaging returns and supporting stock control processesAssisting with daily cash reconciliationKeeping the showroom and trade counter clean, safe, and well presentedSupporting with light manual handling, machine assembly, and pre-delivery inspectionsOffering basic product demonstrations where requiredSpecificationStrong customer service and communication skillsExcellent organisational skills and attention to detailConfident user of IT systems and digital toolsAbility to manage multiple tasks in a fast-paced depot environmentProactive problem-solver with a positive, team-focused attitudeIf this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!