Customer Service Call Center Agent | Remote (Idaho Falls, ID)

Customer Service Call Center Agent | Remote (Idaho Falls, ID)

Eastern Idaho Regional Medical Center, part of HCA Healthcare, is hiring Remote Customer Service Call Center Agents to support patients and guarantors with account inquiries. This role is ideal for individuals with strong communication skills and customer service experience who want to contribute to patient satisfaction while working remotely.

• Job Title: Customer Service Call Center Agent
• Company: Eastern Idaho Regional Medical Center (HCA Healthcare / Parallon)
• Location: Remote (must live within 60 miles of an HCA Healthcare hospital)
• Salary: $15.46–$23.19/hour (typical candidates hired below midpoint)
• Contract Type: Full-Time
• Schedule: Monday–Friday, 10:30 AM–8:00 PM CST

Role Overview

As a Customer Service Call Center Agent, you will handle inbound and outbound calls, review patient account information, resolve inquiries, and secure payments. You’ll work across multiple systems, ensuring timely and professional resolution of patient concerns while maintaining compliance with departmental policies.

Key Responsibilities

• Communicate with patients and guarantors via phone or digital channels
• Review account information, perform research, and resolve inquiries
• Document patient interactions and actions taken
• Update insurance and demographic information; request rebills when necessary
• Secure payments using approved methods
• Escalate complaints to appropriate departments when needed
• Create positive patient experiences through empathy and professionalism
• Meet departmental performance metrics for quality and productivity
• Adhere to compliance guidelines and maintain system knowledge

Required Skills and Experience

• Minimum 1 year of customer service experience (healthcare, hospitality, retail, or client management)
• Ability to spend 90% of the day on the phone uninterrupted
• Strong communication and problem-solving skills
• Ability to work independently in a remote environment

Preferred

• Previous call center experience, ideally in healthcare
• Familiarity with CRM systems and patient account workflows

What We Offer

• Competitive pay: $15.46–$23.19/hour
• Medical, dental, vision, and telemedicine services
• Paid time off, family leave, disability coverage
• 401(k) with 100% match (3–9% of pay based on service years)
• Employee stock purchase plan
• Tuition reimbursement and student loan assistance
• Fertility, adoption, and family-building support
• Counseling, legal advice, and consumer discounts
• Career growth opportunities within HCA Healthcare and Parallon

About Parallon & HCA Healthcare

Parallon provides revenue cycle management services for HCA Healthcare, serving nearly 1,000 hospitals and 3,000 physician practices nationwide. HCA Healthcare has been recognized multiple times as one of the World’s Most Ethical Companies® by the Ethisphere Institute.

HCA Healthcare is an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, sexual orientation, veteran status, or any other protected characteristic.

How to Apply

Apply directly via HCA Healthcare’s careers portal. Qualified candidates will be contacted promptly for interviews.