Customer Service - Customer Service Representative

Job Title Customer Service Representative Location Liverpool - Mersey Chambers with Hybrid Working Salary £26,938 - £28,609 plus up to £2,000 performance-related bonus Working Hours Hybrid model with a minimum of 3 days in the office. Shift patterns: Early Shift 8:30am – 17:00pm Mid Shift 9:00am – 17:30pm Late Shift 10:00am – 18:30pm One in three Saturdays 09:00am – 17:30pm Overview We’re looking for a Customer Service Representative to join our thriving inbound contact centre specialising in insurance. You will deliver excellent service, manage policy queries and complaints, and represent our brand.

Responsibilities Achieve KPIs and targets. Deliver high quality service and meet audit standards. Turn complaints into opportunities, handling difficult situations with patience and empathy.

Handle policy queries and changes. Provide VIP service and support every customer. Serve as a brand ambassador.

Qualifications Motivation and drive for providing exceptional service. Strong communication skills, both phone and webchat. Empathy and patience with customers.

Goal-oriented, aiming to hit targets. Attention to detail, especially with insurance policies. Benefits Maximum of 35 days’ holiday, depending on role and tenure, including bank holidays with buy/sell options. 24/7 mental health support and free counselling.

Career development through fairs, leadership programmes, and learning opportunities. Flexible benefits, including early salary access via internal platform. Hybrid working options to support work-life balance.

Recognition awards and social events. Visa Requirements Applicants must have at least one year remaining on their Graduate or Post-Study Work visa. No visa sponsorship is available at this time. #J-18808-Ljbffr