Customer Service Manager / Customer Experience

Cargo Customer Service Executive Heathrow Hours: Monday to Friday, 9:00 AM 5:30 PM We are currently recruiting on behalf of a well-established and friendly client based near Heathrow for an experienced Cargo Customer Service Executive to join their team. This is an exciting opportunity for someone with a strong background in cargo operations, customer service, and logistics to play a key role in a fast-paced and dynamic environment. Liaise effectively with UK freight forwarders, overseas offices, and airline partners Act as the main point of contact for customer queries via phone and email Support service recovery processes to maintain high levels of customer satisfaction Previous experience in cargo handling within an Airline, GSSA, or Freight Forwarding environment is essential Excellent customer service skills with a solid understanding of the cargo and logistics sector Strong communication skills and the ability to build positive relationships with clients and partners Proficient in IT systems with good analytical and planning skills