Customer Service Representative

Job Title: Bilingual Customer Service Representative#1002867

Location: Montreal, QC (Hybrid)

Duration: 6 months contract (with possibility of extension/conversion)

Job Responsibilities:

· You will be responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files.

· Requests, which vary in complexity, come from internal or external clients.

· Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.

· Inbound Call Center – about 50 calls per day

Candidate Requirements/Must Have Skills:

• Bilingual – fully bilingual in French and English (read/write/speak in French/English)
• Minimum 1 year of previous experience in Customer Service, previous administrative or customer service experience in an information center, retail environment, or service sector.
• Tech Savvy - experience with MS Suite (Teams, Outlook, etc.). Ability to navigate between multiple applications confidently.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.