Customer Service Representative | Remote

Customer Service Representative | Remote

A Houston-based moving company is seeking a high-output Customer Service Representative to manage inbound phone sales and own the sales pipeline from first contact through post-move follow-up. This is a full-time remote role offering clear performance standards, measurable incentives, and the opportunity to directly impact company growth.

• Job Title: Customer Service Representative
• Company: Moving Company
• Location: Remote (Houston-based operation)
• Salary: $15–$20 per hour (based on experience)
• Contract Type: Full-Time
• Hours: 40 hours per week
• DBS Requirement: No (U.S. role)

About the Company

This moving company has built a strong reputation for reliability and customer satisfaction, earning a 4.5-star rating. The team provides professional moving services and add-on solutions such as packing materials and boxes, with a focus on delivering a seamless customer experience.

Role Overview

The Customer Service Representative will answer inbound calls, texts, and emails, actively sell moving services and supplies, and follow up aggressively on missed leads. Success in this role is measured by results—close rates, booked revenue, and customer satisfaction—rather than activity.

Key Responsibilities

• Answer inbound calls, texts, and emails from prospective customers
• Actively sell and book moving services and add-on products
• Follow up on missed calls and unclosed leads with urgency
• Explain pricing, services, and policies confidently
• Confirm scheduled moves and follow up post-move to request reviews
• Handle customer concerns calmly and professionally
• Coordinate with operations to prepare for moves and resolve issues
• Maintain accurate CRM records and notesIdentify objections and improve close rates

Required Skills and Experience

• Proven experience in phone sales (minimum 2 years)
• Demonstrated ability to close and hit measurable conversion targets
• Strong sense of urgency and responsiveness
• Self-motivated, disciplined, and results-driven
• Ability to work remotely with a professional setup
• Organized, reliable, and consistent with follow-up
• Professional and composed when handling unhappy customers
• Experience in moving or home-services sales
• Familiarity with CRM systems and sales pipeline management

What We Offer

• $15–$20/hour base pay (depending on experience)
• Performance incentives tied to booked revenue, close rate, and add-on sales
• Clear targets and measurable KPIs
• Opportunity to earn significantly more through incentives
• Pathway to sales management roles
• Remote flexibility with a Houston-based team
• Work-from-home benefits

The company is committed to fair hiring practices and values diversity, inclusion, and equal opportunity.

Not specified. Early applications are encouraged due to high interest in this position.