Customer Success Manager (Danish speaker)

The Company A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government. Acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth. A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose. A company that genuinely looks after its people. Flexibility, trust, and development aren’t perks here, they’re part of the culture. Also a Certified B-Corp! If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one. The Role As the Customer Success Manager You’ll manage a portfolio of 80–100 customers (~£1.5M–£2M ARR) .

This is a retention and adoption role first , working closely with Account Managers who own expansion revenue. Own the day-to-day management of your customer base Drive ~90% retention across your renewal book Keep customers engaged, using the product properly, and seeing value Spot risk early and deal with it before it becomes churn Work with Account Managers on upsell opportunities (you identify, they close) Run a mix of structured touchpoints depending on account value Larger accounts: regular QBRs + monthly engagement Smaller accounts: quarterly check-ins + EBRs What You’re Measured On Retention (target ~90%) Product adoption and usage Customer satisfaction Contribution to expansion (via AM partnership) NRR What They’re Looking For Danish speaker (essential) + UK-based Experience in SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (Or Cyber) Comfortable managing a similar value book Commercially aware. You understand how retention and expansion actually work Able to handle customer issues without over-escalating everything internally Experience with tools like Salesforce, Gong, CRM platforms helpful Any exposure to compliance, security, or risk products is a bonus AI-aware is a plus, not a requirement Package £75,000 base + bonus Remote-first 25 days holiday + bank holidays (increasing with tenure) Private healthcare Pension L&D budget Global team and regular socials