Customer Success Manager

The Customer Success Manager is responsible for driving long-term customer success and adoption of the company's products and services with a defined set of customers and/or partners. This role serves as a primary point of contact representing the customer. Salary: £30-35k + Incentive What You Will Do Drive retention and growth among assigned customers by performing targeted mass communication and utilising digital and non-digital techniques Collaborate and consult with a high volume of customers to understand business objectives.

Act as the customer advocate by sharing established best practices with customers and routing inquiries and concerns to appropriate team members Effectively identify and partner with resources across departments based on customer objectives to support customers' needs Partner and support customer executive level stakeholders (C‑Suite) with their renewal and expansion needs Identify and monitor risk in customers not achieving their stated business objectives and assist in developing a risk mitigation plan Assist as needed in client issues resolution and be accountable for client experience and satisfaction What Experience You Need Bachelor's degree or equivalent experience Experience in customer advocacy role Experience selling or delivery of IT Products/Services Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Organizational, multi-tasking, and time management skills Collaboration skills, applied successfully within team Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Self-motivated with the ability to complete projects in a timely manner Able to thrive in a fast paced, deadline driven environment Ability to establish rapport and gain the trust of others; effective at gaining consensus Ability to handle sensitive information with discretion and tact Able to summarize large quantities of information into actionable insight Business and technology acumen #J-18808-Ljbffr