Customer Success Manager

Location: Manchester Area (Hybrid - 2 days a week in city centre office) Type: Full-time Salary: £40k - £50k (dependant on experience) Company Description GiftTrees is dedicated to planting one billion trees while improving the livelihoods of one million people worldwide. By collaborating with restaurants, EPOS systems, hospitality teams, and diners, we promote sustainable change with every contribution funding tree planting and agroforestry systems that support local communities. Our partnerships with leading hospitality technology providers and renowned restaurants empower us to restore land, provide sustainable livelihoods, and mitigate carbon emissions. GiftTrees operates on the belief that People, Planet, and Prosperity can thrive together, enabling all participants, including diners, farmers, and businesses, to make a positive impact. Role Description We’re looking for a commercially minded Customer Success Manager to join our growing team. This role sits at the intersection of sales, operations, and growth. You will be responsible for delivering an exceptional customer experience while driving commercial performance across your accounts. From onboarding new restaurant groups to optimising performance across existing venues, you’ll play a key role in ensuring our partners succeed and grow with GiftTrees. Key Responsibilities Support the Growth Team Work closely with the sales team to support new business wins Ensure a smooth transition from signed deal to onboarding Provide operational and commercial insight to help close opportunities Onboarding New ROCs (Restaurant Operating Companies) Own the end-to-end onboarding journey from contract to launch Coordinate technical setup (EPOS integration, contribution configuration, data flow) Ensure partners have the necessary marketing assets and training Set each venue up for a successful launch Troubleshoot operational and technical issues Support teams remotely to drive early adoption and performance Account Management Act as the primary point of contact for your accounts Build strong, long-term relationships with operators and key stakeholders Respond to queries quickly and effectively Deliver a high standard of ongoing support Drive Performance & Growth Proactively identify opportunities to improve performance across your accounts Implement plans to increase contribution uptake and engagement Optimise how GiftTrees is presented within venues Identify and unlock expansion opportunities (e.g. rolling out to new sites) About You Strong background in Customer Success, Account Management, or Customer Service Proven ability to build relationships and drive customer retention Commercial mindset with a track record of improving account performance Strong analytical skills with the ability to turn data into actionable insights Excellent communication and stakeholder management skills Comfortable working cross-functionally in a fast-paced environment Experience in hospitality, SaaS, or technology is highly desirable Passion for sustainability and making a positive impact Why Join GiftTrees?

Performance based commission structure Be part of a growing, purpose-driven company Make a tangible environmental and social impact Work with leading hospitality brands and technology partners Hybrid working with flexibility and autonomy Opportunity to shape and grow a critical function within the business