Customer Success Manager

Title: Customer Success Manager Location: London, UK Job Type: Full-time Company Overview: HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they’re solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts.

Role Summary: We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations. If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job.

Responsibilities: Lead onboarding and guide technical teams through adoption Manage customer relationships and run QBRs Track usage, spot risk early, and drive engagement Own renewals and identify expansion opportunities Relay product feedback to engineering Help build scalable CS processes as we grow Qualifications: 4+ years in Customer Success or Account Management at a B2B SaaS company Experience with renewals and upsell/expansion Comfortable working with technical products or engineering/DevOps users Strong communication, organization, and relationship-building Thrives in a fast-moving, startup-style environment Travel up to 25% Bonus Experience Background in software development or engineering Experience at a high-growth startup Customer Success certifications (e.g., CCSM) Benefits: Competitive compensation package with base, variable, and equity Comprehensive health, dental, and vision insurance 401(k) with company contribution Flexible PTO and paid company holidays Hybrid work environment with flexibility for travel and onsite collaboration Home office / equipment stipend Professional development budget for courses, certifications, and conferences Opportunities for rapid career growth as the CS org scales High-ownership environment with real influence on product and strategy HireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.