Customer Success Manager
IBM
Job Description
Introduction Introduction paragraph: A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.
At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.
Your Role and Responsibilities Currently, we are looking for a Senior Customer Success Manager to join our team in the United Kingdom. Your Daily Responsibilities Represent customers and service delivery Collaborate with Sales and Pre‑Sales regarding contract extensions and upsell opportunities Focus on customer satisfaction and loyalty and build close long‑term relationships Control service financials, forecasts & profitability Handle contractual obligations responsibilities Govern operational service (SLAs, KPIs, financials, deviations, risks) Adhere to planning, reporting, escalation processes Proactively recognize customers’ needs and use resources to drive continuous improvements (process updates, data quality, documentation maintenance, automation proposals, lessons) Required Technical and Professional Expertise 4+ years of professional experience in Customer Success Management or Service Delivery Management Strong awareness of technology—public cloud End‑to‑end ownership, self‑driven approach, and "Get it done" attitude Managed services knowledge and ability to govern teams independently Customer‑centric way of thinking Legal & commercial competence to handle contracts and financials Good comprehension of P&L and factors influencing commercial success of a project/account High presentation skills (spoken and written) and ability to facilitate workshops Problem‑solving skills and ability to analyze data Fluent communication skills in English #J-18808-Ljbffr