Where is this Customer Success Manager job located?

This position is located in Fort Lauderdale, Japan.

Customer Success Manager

KeyStaff Professionals- A Division of Midwest Staffing

Fort Lauderdale, Japan Full Time Customer Service Jobs Japan

Job Description

KeyStaff Professionals- A Division of Midwest Staffing provided pay range

This range is provided by KeyStaff Professionals- A Division of Midwest Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $120,000.00/yr

Additional compensation types

Annual Bonus and Commission

Direct message the job poster from KeyStaff Professionals- A Division of Midwest Staffing

HR & Talent Acquisition Consultant | 15+ Years Supporting Scalable Hiring, Workforce Planning & Employee Experience

The Role: Merchant./Customer Success Manager

We're looking for an experienced Customer Success Manager to lead high-risk and continuity ecommerce merchants from onboarding through scale. In this strategic, revenue-generating role, you'll function as a payments consultant, growth strategist, and trusted advisor. You'll help direct-to-consumer brands maximize the platform’s value through performance, retention, and long-term success.

This role is ideal for someone with a deep background in ecommerce, high-risk merchant environments (nutra, info products, trial-to-bill), and startup experience at Series A or B stage companies.

Key Responsibilities

Identify, qualify, and onboard high-performing merchants via outbound efforts and your existing industry network
Drive merchant activation and earn uncapped commissions for new revenue generation

Merchant Success & Optimization

Diagnose and solve challenges including chargebacks, fraud spikes, and MID thresholds
Implement customized, data-driven growth strategies that increase LTV, reduce churn, and stabilize performance
Earn commissions based on measurable merchant outcomes

Strategic Support & Growth Enablement

Serve as the strategic partner for each merchant’s growth journey
Map tailored strategies, enable the right platform features, and coordinate top-tier partner services
Deliver reporting and insights from internal platform analytics

Industry Representation & Community Building

Represent the brand at key industry events, webinars, and in digital communities
Forge relationships with service providers, influencers, and merchants
Gather and relay market feedback to inform product development and executive decision-making

Required Experience & Qualifications

3+ years working with high-risk ecommerce verticals, such as supplements, info products, trial/continuity, and direct response
Proven ability to navigate BIN-level routing, chargeback mitigation, and high-risk payment infrastructure
Deep understanding of direct-to-consumer ecommerce strategy and operations
Demonstrated success in a startup environment (preferably Series A or B stage)
Exceptional communication and relationship management skills, especially with high-performing founders
Strategic mindset with the ability to provide consultative guidance and proactive solutions
Self-starter mentality with a bias for action and ownership

Why This Role?

Work with a fast-growing, high-performance team solving complex problems in ecommerce and fintech
Competitive base salary, uncapped commission, and equity earning potential
Collaborate with seven-, eight-, and nine-figure DTC founders on scaling strategies
Operate in a zero-politics, high-trust environment with direct access to company leadership
Be part of a company where your impact directly influences growth, innovation, and success

Seniority level

Seniority level
Executive

Employment type

Employment type
Full-time

Job function

Job function
Management, Information Technology, and Customer Service
Industries
IT Services and IT Consulting

Referrals increase your chances of interviewing at KeyStaff Professionals- A Division of Midwest Staffing by 2x

Get notified about new Customer Success Manager jobs in Fort Lauderdale, FL.

Weston, FL $90,000.00-$120,000.00 1 week ago

Miami-Dade County, FL $42,000.00-$47,000.00 2 weeks ago