Customer Success Manager

You've been around long enough to know the difference between managing an account and truly owning it. If you're someone who builds trust with senior stakeholders, drives real business outcomes, and wants to do that for some of the world's biggest brands — we want you.

At KNOW, we help the world's biggest Retail, F&B, and multi-unit brands run their frontline workforce like a well-oiled machine. Your job is to make sure our most important customers never want to leave. 

What You'll Actually Do

→Own a portfolio of enterprise and high-value accounts — drive product adoption, health, and long-term retention.

→ Lead onboarding and platform training for new customers, setting them up for measurable success from Day 1.

→ Build deep relationships with senior stakeholders and decision-makers at client organizations.

→ Proactively monitor account health metrics and conduct regular business reviews to showcase ROI and surface expansion opportunities.

→ Be the customer's voice inside KNOW — channel feedback to Product, Engineering, and Sales.

→ Help build playbooks, templates, and CS collateral that raise the bar for the whole team

What We're Looking For

✓ 4+ years in customer success or account management, with hands-on SaaS experience.

✓ Proven track record managing enterprise or high-value accounts — you know what it takes to retain and grow large clients.

✓ You can hold a room — comfortable presenting to C-suite and senior ops leaders, not just day-to-day contacts.

✓ Proactive to the core — you don't wait for customers to tell you something's wrong.

✓ Comfortable with data — you use numbers to build a compelling story, not just report them.

✓ Genuine empathy — you actually care whether the customer wins.

★Bonus: Experience in or with Retail, F&B, hospitality, or other frontline heavy industries. 

Why KNOW Will Ruin You for Other Jobs

• Your work ships to the real world: The brands you support run thousands of frontline workers. Your wins show up on actual shop floors, every day.
• Zero red tape: We're lean and move fast. Own projects end-to-end — no committees, no approval chains on obvious calls.
• A real career path: Growth here is driven by outcomes, not tenure. Follow your interests, own projects that excite you, and shape the role as you go.
• Outcome-obsessed culture: We measure what matters. Allergic to corporate fluff — if it doesn't move the needle for customers, we don't do it.

How to Apply

→ Upload your CV here: https://forms.gle/kWyEMMsSLzpbMqP76

→We move fast. If you're a fit, you'll hear back within a week.