Customer Success Manager | Payments, Iot, Saas

Summary:

Our client is a leader in Payments, Cashless Transactions, Self-Service, Unattended Retail and Vending.

A Customer Success Manager (CSM) is a product expert who supports customers as they transition from sales prospects to active users.

Your Key Responsibilities Will Include:

Revenue retention, timely response to customers, and training education and support of the customers

The ideal candidate is

• Happy to engage with customers both proactively and reactively, and maintain friendly and productive relationships with them
• Willing and able to enter a long-term learning process of our product – probably as at least 2 years to be regarded as “competent” in a complex and large system
• Be systems literate, and “data literate” ie capable and confident of understanding the data driven rules of our product. Comfortable; with Excel data table checking and manipulation
• Work from the office im Newton, MA 02459 . 5 days / week normal business hours

Required

• Experience supporting SaaS, technology-enabled products, or B2B services.

• 1-7 years of experience in Customer Success, Account Management, Sales Support, Client Services, or a related customer-facing role.

• Ability to manage multiple accounts and priorities in a fast-paced environment.

• Comfortable working cross-functionally with sales and internal teams.

• Exposure to CRM platforms (e.g., Salesforce, HubSpot) and customer success tools.

• Interest in consultative selling, customer enablement, or revenue expansion.

• Experience conducting basic product demos or customer training sessions.

• Strong written and verbal communication skills.

• High level of organization, attention to detail, and follow-through.

• Bachelor's degree or equivalent professional experience.