Customer Success Manager (Remote)

Overview As a Customer Success Manager (CSM) at Cengage, you will play a pivotal role in driving digital adoption and ensuring customer success for our valued clients. This is an exceptional opportunity to make a meaningful impact on our growth strategy! What you'll do here: Lead onboarding and activation for all new digital customers Deliver instructor mentoring to build digital teaching confidence and consistency Monitor digital usage patterns and proactively intervene when usage declines Conduct quarterly health‑check calls with school leadership and instructors Maintain Salesforce hygiene, keeping updated renewal pipeline staging and records Mentor customers on CIMA and ExamReady analytics, digital lesson planning, and curriculum alignment Navigate digital challenges swiftly and effectively Find opportunities for digital expansion and upsell additional digital products Skills you will need here: Proven experience in customer success, account management, or educational technology implementation (3–5 years) Strong consultative and relationship‑building skills to influence faculty and leadership Showed strength in analyzing usage data, identifying risk signals, and accomplishing intervention strategies Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms Ability to manage multiple accounts simultaneously and drive expansion opportunities within existing portfolios Excellent communication and collaboration skills Compliance Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals.

Job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. We also provide reasonable accommodations for qualified individuals with disabilities during our job application process. If you require accommodation, contact [email protected].

Compensation Base pay range: $65,000.00 – $75,000.00 USD. Additional incentive compensation may apply. #J-18808-Ljbffr