Customer Success Manager (San Jose)

Customer Success Manager AI/Data Start-up Location: Bay Area (US) - office based Salary: Circa $170k - $230k OTE + stock/benefits We’re working with a seriously exciting, fast-scaling AI company that’s redefining how enterprises interact with their data. They’ve built a cutting-edge platform sitting at the intersection of AI, LLMs, and modern data stacks—and they’re now looking for a Customer Success Manager to join as one of the early hires supporting a growing enterprise customer base. This is not your typical CSM role.

Think high-impact, technical, and highly strategic—working directly with customers to drive adoption, value, and long-term success with a truly innovative product. The Role As a Customer Success Manager, you’ll own the post-sale customer journey—driving onboarding, adoption, and expansion across a portfolio of commercial and enterprise accounts. You’ll act as a trusted advisor, partnering closely with technical and business stakeholders while working cross-functionally with Product, Engineering, and GTM teams to deliver real outcomes.

This is a foundational hire, meaning you’ll also help shape how Customer Success is built as the company scales. What You’ll Be Doing Owning relationships with enterprise customers from onboarding through renewal and expansion Driving product adoption and usage, ensuring customers realize measurable business value Acting as a strategic partner to both technical and non-technical stakeholders Leading onboarding, enablement sessions, and ongoing customer engagements Partnering closely with Support and Engineering to resolve technical challenges Identifying expansion opportunities and supporting commercial conversations Gathering and synthesizing customer feedback to influence product roadmap and priorities Building playbooks, processes, and best practices for Customer Success in a scaling environment What They’re Looking For 4–7+ years in Customer Success, Technical Account Management, or similar roles Able to work from the Bay Area office 4 days per week Solid hands-on experience with SQL Experience working with technical products (data platforms, AI, SaaS, or similar) Good understanding of data workflows and modern data stacks (Snowflake, BigQuery, etc.) Comfortable engaging with both technical users and executive stakeholders Proven ability to drive adoption, retention, and expansion within enterprise accounts Highly proactive, structured, and comfortable in a fast-paced startup environment Strong communication skills with a consultative, problem-solving mindset *Follow Scout Global for more roles like this*