Customer Success Manager, West

Employer Industry: Healthcare Technology Why Consider this Job Opportunity: Opportunity for career advancement and growth within the organization Work remotely from anywhere in the Western United States Comprehensive medical, dental, and vision benefits Stock options available for all full‑time employees 20 days of paid vacation, plus sick days and holidays Chance to make a direct impact on medical care and patient outcomes What to Expect (Job Responsibilities): Serve as the customer's trusted advisor and advocate, fostering positive relationships with key stakeholders Lead discussions with top physicians to understand their pain points and workflows, enhancing the value of AI solutions Collaborate with technical teams to ensure smooth onboarding of new customers and drive product enhancements Analyze data to provide insights and demonstrate the value of solutions to customers Initiate and assist in executing research initiatives to support customer needs What is Required (Qualifications): BSc in science, engineering, or any quantitative field; MSc preferred 2‑3 years of experience in Customer Success, Customer‑Facing analytics, Project Management, or similar roles Previous experience in a SaaS high‑tech/startup environment is advantageous Strong stakeholder‑management skills with experience building relationships at the executive level Excellent verbal and written communication skills in English How to Stand Out (Preferred Qualifications): Experience with medical imaging and radiologists Research experience Proficiency in data analytics Ability to multitask and problem‑solve in a dynamic environment Tech‑savvy with an understanding of technical concepts We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr