Customer Success Mgmt Support

To manage Customer Success Management for enterprise customers by ensuring proactive engagement, service adoption, value realization, and long-term customer satisfaction, while supporting revenue retention, service performance excellence, and strategic account growth. Main Responsibilities:Lead customer success management operations to ensure enterprise customers achieve optimal value realization.Develop and implement customer success frameworks, engagement models, and governance.Monitor and manage customer health indicators including service adoption, SLA performance, NPS, churn risk, and renewal readiness, with proactive mitigation actions.Act as the primary escalation point for service-related customer issues, ensuring timely resolution in coordination with Service Delivery, Network, and Technical teams.Drive continuous improvement initiatives based on customer insights, service performance data, and feedback to enhance customer satisfaction and retention. Requirements:Min 10 years of experience in customer success, service management, or enterprise service operations within the telecommunications or ICT industry.Certifications in PMP, ITIL, Service Management, Customer Success manager/project management certifications are preferred.