Customer Success & Solutions Director (Enterprise)

Customer Success & Solutions Director (Enterprise) Location: Remote (Anywhere USA) - No Visa Sponsorship at this time About the Role We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes. They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.

Key Responsibilities Enterprise Leadership & Governance Lead Customer Success and Solutions teams supporting large, global enterprise clients Navigate complex organizational structures and build scalable engagement frameworks Establish best practices for deploying data-driven solutions across distributed teams Executive Engagement & Value Realization Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention Ensure all customer initiatives are tied to measurable ROI and long-term value Technology Strategy & GTM Enablement Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools Guide customers in optimizing end-to-end GTM processes using data and automation Proof of Value & Team Development Build and mentor a team of consultative, technically strong customer-facing professionals Lead execution of proof-of-value initiatives that demonstrate measurable business impact Elevate the team from feature delivery to strategic value creation Cross-Functional Alignment & Financial Modeling Partner with Sales, Product, and Customer Success to align on customer outcomes Develop business value frameworks that quantify the impact of solutions on customer performance Support strategic account planning and expansion initiatives Success Metrics Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes Predictability: Enhance customer health visibility and renewal forecasting accuracy Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts Qualifications Experience 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting Proven experience working with large, complex global organizations Business & Technical Acumen Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention) Ability to communicate complex technical concepts in business terms Technical Expertise Experience with enterprise platforms, APIs, data integration, and workflow automation Familiarity with modern go-to-market systems and data-driven sales/marketing processes Leadership & Communication Exceptional executive presence and storytelling ability Experience influencing senior stakeholders and leading high-performing teams Education Bachelor's degree in a technical or related field preferred Advanced degree (e.g., MBA) or relevant certifications are a plus Why This Role This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.